Inamo - City Head

City Head

Description:

About the Role:

Inamo, Indias largest quick commerce enablement company, is hiring City Operations Leads to run end-to-end quick commerce operations in key metros. This role demands strong leadership, operational excellence, and the ability to scale high-velocity businesses.

Key Responsibilities:

- Lead large cross-functional city teams including Store Managers, Shift In-charges, Pickers/Packers, Rider Coaches, Field Executives and Sourcing teams to deliver outstanding customer experience.

- Oversee new store launches, onboarding and training within defined timelines.

- Manage daily store KPIs delivery time, fill rates, customer promise adherence.

- Drive rider fleet performance through training, compliance, and process adherence to minimize delivery breaches, COD losses and customer complaints.

- Benchmark best practices and feed insights to central teams on operations and commercials to help Inamo remain the employer of choice.

- Collaborate with central functions to ensure smooth processes and seamless change management.

- Act as the brand ambassador for Inamo in your geography.