Position Title : AVP/VP - Operations Designation : Department second-in-command Location : Mumbai. Travel, as circumstances warrant Reporting Manager : CEO, COO & Co-Founder(s) Replacement/ New Position : New Position Purpose of the role : - To provide leadership to the existing operations team to evolve our crowd funding platform into a world class experience for our fundraisers and a tool for providing intelligent insights for our internal team. Support the operations team for expansion in international markets. Roles & Responsibilities : - Effectively manage the team to Enhance & Ensure Customer Delight. - Ensure his/her delivers Fast and Right Solutions to the customers given within TAT. - Ensure all Customer Processes are to be completed within TAT. - Effectively manage the Customer Grievances by ensuring the trigger to the appropriate authority. - Monitor Customer Satisfaction Ratings and ensure continuous improvement. Operations Management : - Manage day-to-day business operations. - Ensure timely and accurate delivery of ops and business MIS to the stakeholders. - Designing and executing processes to improve efficiencies. Team Management : - Successfully handle a minimum of 150 operations teams. - Drive and establish a strong performance culture through inspiring, motivating, and consistent Performance Management discipline. - Strategize and develop talents within the department through Succession Planning. - Identify Training Needs of resources on an ongoing basis. - Enhance Retention of Talent. - Responsible for driving the other key initiatives through the team. Indicative KRA's : - Seamless onboarding of new hospital, other medical providers & other alliances - Team performance on targets - Team management on other attributes: complaints, attrition, etc. - Cost efficiencies achieved - Timely & accurate reporting - Deliver to COO, CEO & Co-Founders expectations Key interactions : Internal : ImpactGuru Co-Founders & their office, product development team members, operations, business development, finance, HR, legal, et al. External : Hospitals & other medical providers (Executive Board, C-level executives & other representatives), Doctors, Campaigners & Donors (as & when circumstances warrant), ImpactGuru investors, Auditors Professional Experiences : - Minimum of 5 years experience in Senior Operations positions i.e. Assistant Vice President or above in India (mandatory) - Minimum of 2 years experience in operations role for a health-tech or a fin-tech company (mandatory) - Prior experience in a start-up environment is definite plus - Directly reporting to CEO, Co-Founders for at least 2 years (mandatory) - Experience of directly engaging with C-level executives of clients Qualifications : - MBA/Master's degree in Business Administration, Business Management, Logistics, Engineering or related management field, or equivalent practical experience. (mandatory) Functional & Behavioral Competencies : - Strong analytical and problem-solving skills. - Multiple stakeholder management - Growth mind-set - Aggressive delivery targets-oriented mind-set - Entrepreneurial mind-set - Ability to deliver in high pace environment - Excellent communication - Dynamic personality - Engage with C-level executives of hospitals & other partners What do we offer? - Attractive salary & performance-linked bonuses - Health Insurance benefits - An opportunity to be in leadership position of a high-growth start-up - Fun, casual & flexible work environment - Entrepreneurial, forward looking, growth-driven & open work culture

Mumbai

Navi Mumbai

Impact Guru - AVP/Vice President - Operations 

Job Description for Impact Guru - AVP/Vice President - Operations  in IMPACT GURU TECHNOLOGY VENTURES PRIVATE LIMITED in  Mumbai Navi Mumbai for (5-15) years of experience. Apply Now!