Job Title : Product Manager.

Location : Bangalore (Hybrid 3-4 days from office).

Team : Product Management.

Reports to : Director - Product Management / BU Head Platform- Business.

Experience : 3-5 years (preferably in B2B SaaS, HealthTech, or FinTech platforms).

Role Summary:

- As a Product Manager focused on Integrations, you will lead critical initiatives that power the seamless exchange of data between IHX and its payer partners.

- You will own product areas spanning payer integration frameworks, transaction health & monitoring, core transaction lifecycle management, and platform roadmap execution.

- This is a high-impact role requiring a strong blend of systems thinking, stakeholder collaboration, API and workflow design, and platform-scale product delivery.

Key Responsibilities.

Integration Ownership.

- Lead the product strategy and roadmap for payer-side integrations (RESTful APIs, RPA bots, email ingestion, etc.

- Define reusable integration patterns across payers with varying levels of tech maturity.

- Work closely with engineering and implementation teams to deliver scalable and secure integration mechanisms.

Transaction Platform Management.

- Own and enhance the transaction pipeline for core health insurance operations - preauthorization, enhancements, discharge, and settlement.

- Build capabilities for idempotent and reliable transaction orchestration.

- Ensure the platform is performant, auditable, and supports both API and semi-automated workflows.

Data-driven Transaction Health.

- Define and monitor metrics like transaction latency, success/failure rates, retries, and drops.

- Partner with data engineering and analytics to expose dashboards and alerts for internal and external consumption.

- Translate platform telemetry into proactive product improvements.

Execution and Delivery.

- Drive cross-functional sprints with engineering, QA, and customer success for release execution.

- Ensure documentation, GTM enablement, and internal stakeholder training.

- Manage platform backlog, maintain sprint discipline, and communicate roadmap progress transparently.

Stakeholder Engagement.

- Collaborate with customer success, operations, and client onboarding teams to refine payer onboarding journeys.

- Act as the product POC for payer partnerships from integration through to steady-state.

Ideal Candidate Profile:

Must-Haves:

- 3 5 years of experience in product management or platform/technical program management.

- Attitude-to get things done.

- Problem solver at core.

- Demonstrated success in managing API-based B2B integrations or transaction platforms.

- Strong understanding of RESTful APIs, JSON, webhook design, and workflow engines.

- Experience building back-end/platform features with cross-functional engineering teams.

- Systems thinker - capable of designing reusable frameworks and scalable abstractions.

Good-to-Have:

- Prior experience in HealthTech, InsurTech, and/or enterprise SaaS.

- Familiarity with EHR systems, payer-provider transaction types, or healthcare data standards (X12, HL7, FHIR).

- Exposure to observability tools like Prometheus, Grafana, ELK, or DataDog.

- Experience with enterprise integrations, RPA, email-based automation, or hybrid integration patterns.