Objective :  Responsible for the branch operations and service delivery to the customers of the rural branches (tier 2 - 6) and provide leadership to the branch, cluster & state teams.   Key Responsibilities :   The role will be a leadership role within the rural operations team and will be responsible for all the operations related to the branches.   The person will be responsible for :  - Developing and training staff members ensuring that they are fully aware of the Bank's products, processes, procedures and practices. The operations team in the branches should be well trained to deliver high standards of customer services offered by the Bank  - Monitoring the day-to-day Operations and administration of the Branches, ensuring strict compliance with Bank's policies and procedures.  - Tracking and monitoring TATs across all services offered by the branches and resolving operational challenges faced by the branch teams.  - Adhere to high ethical standards and ensure compliance with banks own and regulatory guidelines and facilitate audits  - Contribute to the branch related processes like cash, clearing transactions, secured stationary mgmt., account opening and other financial transactions.   - Liaise / co-ordinate with other depts/seniors like sales, product, IT, PDG and central operations for implementing changes in processes, procedures & systems.  - Managing the escalation for complaints and needs to ensure that all customer complaints are resolved on-time to the customer satisfaction.   Ideal Candidate Profile :  - The candidate should have handled state / area operations role for 3-5 years covering atleast 40-50 branches in a bank.   - The person should have good understanding of banking operations ranging from cash management, BCP, transaction handling (FT, DD issuance, disbursements etc) and the file processing / account opening processes   - Should be well versed with regulatory requirements including AML and KYC related aspects   - Should have experience of handling team and remote management   - MBA from a premier Institute or equivalent

Mumbai

IDFC Bank - Rural Branch Operations Head - IIM/XLRI/FMS 

Job Description for IDFC Bank - Rural Branch Operations Head - IIM/XLRI/FMS  in IDFC Bank in  Mumbai for (9-14) years of experience. Apply Now!