Company Description:
We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide. Please visit www.IdeaElan.com for more information.
Job Description:
- We are looking for a proactive and tech-savvy Account Manager to join our remote team.
- This role requires someone with exceptional communication skills who can confidently demonstrate our SaaS product to clients, answer queries, and support them throughout their journey.
- The ideal candidate will be the primary point of contact for customers, ensuring they understand the product's features and value.
Key responsibilities:
- Demonstrate and explain the features of our SaaS product to potential and existing clients.
- Serve as the first point of contact for client queries, providing timely and effective responses.
- Build and maintain strong client relationships through regular communication and follow-ups.
- Assist customers with onboarding, troubleshooting, and ongoing usage of the platform.
- Collect feedback from users and coordinate with internal teams to improve the product.
- Document customer interactions and maintain detailed records using CRM tools.
- Support client retention and ensure a positive customer experience throughout.
Required Experience:
- 1-3 years of experience in customer success, client support, or account management (preferably in a SaaS environment).
- Excellent verbal and written communication skills in English.
- Strong presentation skills with the ability to explain complex technical concepts in simple terms.
- Technically inclined and comfortable using web-based platforms and CRM tools.
- Ability to work independently and manage multiple client accounts simultaneously.
- Self-motivated, detail-oriented, and capable of handling a fully remote work environment.
- Working Hours.
- This is a full-time remote position that requires availability during 9:00 AM EST - 5:00 PM EST.
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