Responsibilities : - Ensure that customers are highly engaged, knowledgeable, and successful in their platform adoption and business objectives/goals - Drive high customer engagement that results in platform adoption, contract renewals, and revenue expansion - Develop senior customer relationships and aim to serve as a trusted advisor - Proactively identify, forecast, and mitigate revenue churn - Develop customer specific plans to accelerate value creation from the platform leading to customer renewals and platform expansion - Identify expansion and cross sell revenue opportunities within existing customers - Maximize customers' use of Icertis platform and increase customer's knowledge of platform's capabilities - Introduce new (and unused) platform innovations and articulate value to motivate customers to deploy and adopt to maximize platform effectiveness, stickiness, and value realization - Work cross functionally with Icertis Leadership teams to deliver customer success - Build action plans to remediate NPS feedback to increase reference-ability across the global customer base - Develop tools and processes to accelerate customers adoption of Icertis platform capabilities - Built tools to quantify the value realized from adopting the Icertis platform - Be subject matter experts with broad and deep- knowledge of contract lifecycle management processes and develop the skills and expertise of all Customer Success resources - Contribute to the continuous improvement of the Customer Success team by sharing knowledge, best practices, process improvements, and customer success stories with your colleagues across the globe - Demonstrate functional and platform expertise at customer and partner events Experience : - 5+ years of customer facing experience, through a combination of technology, procurement, contracting, legal, commercial and / or consulting leadership - Flexibility around customer engagements and doing what is required to support the business - Proven experience with implementing leading practices related to SaaS solutions, preferably contract lifecycle management platforms and solutions - Demonstrated experience in program and customer management - Ability to drive multiple priorities and handle complex customer relationships through partnering and ensuring accountability - Ability to quickly establish credibility and foster trust-based relationships at all levels with customers - Desire to work in a collaborative team environment and willingness to share leading practices regularly with the team - Experience relating customer business problems & aligning solutions by understanding the platform landscape - Bachelor's Degree required, MBA a plus - Ability to travel up to 60% - This role requires working in night shift

Pune

Icertis Solution - Manager - Customer Success 

Job Description for Icertis Solution - Manager - Customer Success  in Icertis Solutions Pvt. Ltd. in  Pune for (10-20) years of experience. Apply Now!