Health insurance

Job/Soft skill training

iamneo Reviews by Employees

Software Engineer

THE ROLE: We are looking for an experienced and detail-oriented Customer Success Delivery Manager to join our vibrant team at iamneo. The successful candidate will be responsible for managing the overall relationship with assigned clients, ensuring their satisfaction, increasing adoption, and retention. As a Customer Success Delivery Manager, you will work directly with customers to provide the necessary support to achieve their goals. RESPONSIBILITIES: - Manage client portfolios, analyse customer data and improve customer experience. - Develop, prepare, and nurture customers for account growth, handholding clients from sales closure to on-boarding, training, governance, reporting, and providing continued support. - Identify and develop up-sell opportunities. - Advocate for customer needs and issues discussion & cross-departmental resolutions. - Understand proposal objectives, determine the scope of work, source information, collate and analyse information logically, and produce high-quality outputs in a timely manner. - Maintain detailed repository and tracker to ensure all recent documents are added regularly. - Proactively liaise with stakeholders to receive timely feedback to enhance proposal/presentation development processes. - Manage a team of Customer Success Engineers/Technical Support Engineers. - Handle client escalations as needed. WHAT WE ARE LOOKING FOR IN YOU: - Experience/good understanding in software development & related technologies - 6+ years of experience leading teams in customer-facing role - Strong project management abilities, and excellent technical writing, research, and communication skills. - Basic understanding of tech stacks - Java, Javascript, Fullstack, Testing (Automation & Manual), python, C,C++, Angular.js, React.js, DBMS, etc., required - Successful track record of managing at least Rs.20 crore in ARR - Excellent written and verbal communication skills - Proven record of driving adoption and growth of the install base - Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. - Excellent analytical, problem-solving, and decision-making skills - Worked in the software industry as a developer/tester/support executive early in their career would be a plus..

Coimbatore

Tamil Nadu

iamneo.ai - Delivery Manager - Technical 

Job Description for iamneo.ai - Delivery Manager - Technical  in iamneo in  Coimbatore Tamil Nadu for (6-10) years of experience. Apply Now!