iamneo, founded in 2016 and now part of the NIIT Group, is a fast-growing, profitable B2B EdTech SaaS company transforming how organizations upskill, assess, and deploy tech talent.

Powered by AI and automation, our platform drives talent transformation at scale across ITeS, BFSI, and Higher Education.

We work with some of the biggest names in industry and academia Wipro, HCLTech, LTIMindtree, Tech Mahindra, Hexaware, and 150+ premier institutions like BITS Pilani, SRM, LPU, and more.

As an NIIT venture, we blend the global learning legacy of 40+ years with our product-first innovation culture.

If youre passionate about building future-ready tech talent, this is your opportunity to lead at scale.

Role Overview:

As the Head of Training Delivery & Operations, you will drive end-to-end delivery excellence across our tech upskilling and assessment programs.

This role requires a strong leader who can scale training teams, streamline hiring, and own delivery KPIs while aligning with client outcomes and business growth targets.

You will oversee a distributed training ecosystem of freelance and full-time trainers, managing high-priority engagements across our University clients.

Key Responsibilities:

Strategic Execution:

- Develop and own the training operations strategy aligned with org-level goals (e.g., placement outcomes, client cost-efficiency).

- Translate delivery priorities into tactical roadmaps: trainer supply readiness, scheduling SLAs, cost optimizations.

- Align hiring and trainer capability building with strategic L&D focus areas (e.g., GenAI, DevOps, Cloud, Java, Python).

People & Team Leadership:

- Lead and mentor a 3-pronged team:

- Trainer Hiring Lead Builds a vetted pool of freelance and full-time trainers.

- Trainer Manager Manages trainer performance, engagement, and retention.

- Program Delivery Head Oversees client training delivery and trainer rotation across programs.

- Foster collaboration across teams to prevent silos, resolve delivery bottlenecks, and ensure agility in resourcing.

Operational Excellence:

- Implement training ops tech stack: Training Orchestra, accessplanit, Notion dashboards, or similar.

- Optimize trainer allocation, schedules, and SLAs using agile and data-driven processes.

- Own the <24-hour response loop for urgent hiring and scheduling gaps.

- Track performance metrics (e.g., trainer ratings, program feedback, class completions) and resolve operational escalations.

Stakeholder & Client Engagement:

- Work closely with the L&D Head, Content Head, and client stakeholders to plan for demand surges, new technology programs, and delivery risk mitigation.

- Ensure high-touch engagement with enterprise and academic partners resolving issues, capturing feedback, and aligning outcomes.

- Prepare monthly ops dashboards and present delivery health to senior leadership.

Continuous Improvement & Innovation:

- Build feedback loops across trainers, clients, and program managers to identify process gaps.

- Drive cost efficiencies through strategising sourcing, automation, and freelance trainer incentive models.

- Evaluate and adopt AI-led solutions for hiring, scheduling, and trainer matching.

Who You Are:

- Strategic leader with an execution mindset you understand the big picture but love solving real-time operational challenges.

- L&D delivery expert whos scaled training teams across domains like IT, BFSI, or EdTech.

- Passionate about trainer experience and skilled at driving retention, performance, and engagement.

- Adept at managing enterprise and University clients and understanding SLAs, delivery guarantees, and program scale-up demands.

- Data-driven fluent in dashboards, operational KPIs, and tech-first approaches to efficiency.