Job Description - Associate Director / Director, Partner Growth

Company: Hyperface

Experience: 6-8 Years

Location: Bengaluru

Employment Type: Full-time

Role Overview:

- Drive growth and performance of bank partner credit card portfolios using Hyperface's Smart Engage platform

- Act as a strategic partner to senior leadership at issuing banks

- Own business outcomes across organic and co-branded credit card programs

- Translate platform capabilities into measurable portfolio growth

Core Responsibilities:

- Own end-to-end partner growth for assigned bank relationships

- Work closely with senior stakeholders at partner banks to define growth objectives

- Design and execute portfolio engagement strategies across spends, EMI, activation, and usage

- Drive campaign strategy, automation, and hyper-personalization initiatives

- Leverage data insights to create innovative segmentation and targeting strategies

- Monitor portfolio performance and optimize campaigns to improve key metrics

- Act as the voice of the customer to internal product and engineering teams

- Ensure successful rollout and adoption of platform capabilities across partners

- Collaborate with internal teams to scale partner success in a fast-paced startup environment

- Represent Hyperface as a trusted fintech partner to banks

Key Result Areas (KRA's):

- Growth in credit card spends, EMI penetration, and portfolio activation

- Improvement in customer engagement and campaign conversion metrics

- Expansion and deepening of bank partner relationships

- Successful execution of high-impact campaigns across partner portfolios

- Increased adoption of Hyperface platform features by partners

- Consistent achievement of partner-defined business goals

- High partner satisfaction and long-term retention

Skill Sets & Competencies:

- Strong understanding of credit card portfolios and card business economics

- Hands-on experience in campaign strategy, portfolio engagement, and analytics

- Ability to translate data insights into actionable growth strategies

- Experience working with banks or fintech platforms in B2B environments

- Strong stakeholder management and executive communication skills

- Creative mindset with an eye for innovative data-driven campaign design

- Comfort working in fast-paced, high-growth startup environments

- Strong problem-solving and decision-making abilities

- Ability to work cross-functionally with product, engineering, and analytics teams

Preferred Background:

- Experience in credit cards, payments, or consumer lending businesses

- Exposure to co-branded card programs and bank partnerships

- Prior experience working with fintech or SaaS platforms serving BFSI clients

What Hyperface Offers?

- Competitive compensation and benefits

- Health insurance coverage

- Flexible work-from-home days

- Learning and professional development budget

- Exposure to senior decision-makers across leading banks

- Opportunity to grow into strategic leadership roles in fintech