Husky - Business Analyst

Description:

- We are seeking a highly analytical Business Analyst to support our Customer Success Management (CSM) organization.

- This role will be pivotal in delivering both ad hoc and strategic analyses and reports, developing actionable business and customer insights, and enabling data-driven decision-making.

- The ideal candidate will have a strong background in aftermarket business processes, advanced proficiency in Excel, Power BI, and Power Pivot, and a collaborative mindset to work closely with business development coordinator, data managers, and business stakeholders.

Key Responsibilities:

- Conduct ad hoc and strategic analyses to support CSM initiatives and business decisions.

- Design, develop and maintain business and customer insights dashboards and reports (Power BI, Excel).

- Apply statistical techniques where appropriate to uncover trends, correlations, and predictive insights.

- Act as a liaison between business stakeholders and technical teams to ensure alignment on data needs and priorities.

- Provide training and support to CSM team members on BI tools and data interpretation.

- Assist the Data Manager in data governance, ensuring data quality, consistency, and compliance.

- Promote BI tools hygiene by maintaining clean, well-documented, and user-friendly reporting environments.

- Leverage knowledge of ERP systems and aftermarket business processes to enhance data relevance and usability.

- Stay current with BI trends, tools, and best practices.

Required Qualifications:

- Bachelors degree in Business, Data Analytics, Information Systems, or a related field.

- 5+ years of experience in a Business Analyst or similar role, preferably in an aftermarket or service oriented business.

- 2+ years of experience in BI development or data analytics.

Preferred Qualifications:

- Knowledge of statistics and experience applying statistical methods in business analysis.

- Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, Power Pivot, PowerQuery) and PowerBi.

- Knowledge of data governance, BI tool administration and security best practices.

- Knowledge of DAX, SQL, or other data query languages

- Experience with ERP/CRM would be considered an asset (Infor LN, SAP, CRM)

Skills and Competencies:

- Solid understanding of aftermarket business processes, customer lifecycle, and service operations.

- Excellent communication, collaboration abilities and stakeholder management skills with ability to translate business needs into technical requirements and actionable insights.

- Proactive problem solving and strong analytical and critical thinking skills with the ability to interpret complex data sets.

- Self-starter, curious, adaptable, and eager to learn new tools and technologies

- Ability to manage multiple priorities and deadlines in fast-paced environment.

- Skilled in creating user documentation, training materials, and conducting training, workshops or one-on-one sessions.

- Competent in process improvement, KPI development, and performance tracking.

- Attention to detail and commitment to data accuracy and quality.