Hurix Digital - Director - Instructional Design

Location : Mumbai/Pune/Chennai/Remote

Work Experience : Minimum 10 + Years

About the Role: You will lead and oversee the creation and delivery of high-quality, engaging, and effective digital learning solutions. Your role involves managing a team of skilled instructional designers, collaborating with stakeholders, and driving the development of learner-centric content. Your deep understanding of instructional design principles, industry best practices, and emerging educational technologies will be crucial in executing various projects for our clients.

Key Responsibilities:

1. Instructional Design Strategy:

- Collaborate with clients and internal stakeholders to understand project requirements, learning objectives, and target audience.

- Develop instructional design strategies that align with client needs and industry standards.

2. Content Development:

- Oversee the creation of engaging digital learning content, including eLearning modules, simulations, microlearning, videos, and other multimedia assets.

- Ensure content is pedagogically sound, visually appealing, and adheres to copyright and accessibility standards.

3. Quality Assurance:

- Define quality criteria for deliverables to ensure consistency and client satisfaction.

- Perform systematic RCA & CAPA checks and reviews to maintain high work standards.

- Use client and team feedback to refine processes and improve quality .

4. Team Growth and Delight:

- Foster continuous learning and development within the team.

- Develop leadership skills in project leads and managers.

- Organize workshops, training sessions, and mentorship programs.

- Promote a positive attitude towards challenges and learning from failures.

- Plan and execute team-building activities to enhance collaboration, communication, and trust.

- Create an inclusive environment where all team members feel valued and motivated.

5. Client Delight:

- Build strong relationships with clients, understanding their needs and ensuring satisfaction with our solutions.

- Collaborate with sales and business development teams to identify client renewals and upselling opportunities.

- Ensure ZERO defect deliverables.

- Proactively address client concerns or issues to ensure a positive experience and drive client retention.

6. Operational Efficiency:

- Ensure efficient resource allocation across projects to maximize utilization.

- Monitor and improve resource usage, identifying areas for increased efficiency.

- Apply lean methodologies to streamline operations and reduce bottlenecks.

- Create standard operating procedures for tasks to increase efficiency.

Qualifications & Experience:

- Degree in Instructional Design, Education, Learning Sciences, Educational Technology, or a related field (preferred).

- 10+ years of experience in instructional design and digital learning solutions, with at least 4-5 years in a leadership or team management role.

- Proven experience leading large instructional design teams across multiple projects and geographies.

- Strong expertise in instructional design models (ADDIE, SAM, Bloom's Taxonomy, Gagn, Kirkpatrick, etc.).

- Hands-on experience delivering enterprise-scale digital learning solutions including eLearning, simulations, microlearning, videos, ILT/VILT, and blended learning.

- Deep understanding of learning technologies and standards such as LMS/LXP platforms, SCORM, xAPI, AICC, accessibility (WCAG), and copyright compliance.

- Experience working with global clients, preferably in US, UK, Europe, or Middle East markets.

- Demonstrated success in client engagement, renewals, and upselling support in collaboration with sales or business development teams.

- Strong exposure to quality frameworks, RCA & CAPA processes, and zero-defect delivery models.

- Experience driving operational efficiency, resource optimization, and applying Lean or continuous improvement methodologies.

- Excellent communication skills with the ability to influence senior stakeholders and present solutions confidently.

Personal Attributes

- Strategic thinker with the ability to translate business and learning needs into scalable instructional solutions.

- People-first leader who inspires, mentors, and develops high-performing teams.

- Strong ownership mindset with a commitment to zero-defect delivery and client delight.

- Highly organized and detail-oriented, with the ability to manage complexity across multiple programs.

- Client-centric and solution-oriented, proactive in anticipating risks and resolving issues.

- Growth-oriented mindset, open to experimentation, innovation, and learning from failures.

- Excellent collaboration and stakeholder management skills across cross-functional teams.

- Calm and resilient under pressure, capable of leading teams through tight timelines and evolving requirements.

- Passionate about learning impact, learner experience, and measurable outcomes.

Values:

- Get stuff done , Move fast with purpose , Win with ideas , Sweat the details , Deliver great customer experiences , Make your teammate successful

Perks:

- Health Insurance

- Kwench Library (Klib)

- Employee Assistance Program (Free Counseling Service)

- Hybrid Work Model

- Flexi Reimbursement Basket

- Paid Time off

- Level up your skills with company-based sponsorship.

- Tech reimbursement.

Why Join Hurix Digital? Hurix is scaling its AI Data Services vertical, and this role is at the center of that growth engine. You'll be backed by strong delivery capabilities, a motivated leadership team, and the autonomy to shape your own market strategy. We reward results with generous commissions and long-term growth opportunities.