Key Accounts Lead
About HumanX:
We are a strategic design & tech consultancy based in Mumbai working with global CXOs who recognise that good design is good for business.
Our design decisions are data-led, shaped by principles of behavioural psychology and are handcrafted by a passionate team of Experience Design specialists.
We are known for our deep work and would like to think of ourselves as designers focused on business outcomes.
Our team is a mix of Interaction Designers, Business Strategists, Graphic Artists, Illustrators and Developers who shape products with client teams.
About the role:
We are looking for a dynamic and results-driven Key Accounts Lead at HumanX to oversee the strategic management of key client accounts.
In this role, you will be responsible for the building and nurturing long-term client relationships, and identifying opportunities for organic growth and seamless execution of client projects .
You will play a critical role in reinforcing our position as a trusted partner while driving business growth and client retention.
Key Responsibilities:
- Cultivate strong, long-term relationships with clients, ensuring satisfaction and fostering opportunities for organic growth.
- Monitor client accounts to identify and capitalize on opportunities for upselling, cross-selling, and expanding service offerings.
- Oversee the execution of projects, ensuring timely, high-quality delivery within budget and the agreed project roadmap.
- Coordinate internal teams and clients to ensure seamless communication and proactively address any potential risks or delays.
- Collaborate effectively with internal teams (sales, design, strategy) to ensure client needs are met and project milestones are achieved.
- Oversee billing milestones and manage resource allocation to facilitate clear communication across teams and avoid bottlenecks and delays.
- Lead and mentor junior team members, fostering a positive, collaborative environment and ensuring tasks are completed efficiently.
Ideal Candidate:
- Proven experience in project management, ideally within an agency or service-driven environment.
- Excellent communication skills, capable of managing multiple stakeholders and driving internal collaboration.
- Ability to identify growth opportunities within existing accounts and maintain strong client relationships.
- Strategic thinker with a proactive approach to problem-solving and client satisfaction.
- Team Leadership experience, managing a team of 3 or more members.
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