Hub Manager - Wealth Management

Location: Bangalore & Chennai

Industry: Banking / Wealth Management

Experience: 15-22 years

Client Segment: HNI / Super HNI

Role Type: Wealth Management + Branch Governance + People Leadership

About the Role:

We are looking for a senior wealth-business leader who can manage a wealth-focused hub as a business leader, combining HNI/Super HNI wealth expertise, AUM and revenue ownership, branch governance and along with the ability to manage Branch Managers and senior wealth professionals.

This is not a conventional Cluster Head- Branch Banking role. It is a specialist wealth leadership role combining wealth management, branch governance, business development and people management.

Key Responsibilities:

1. Wealth Business & AUM Growth:

- Drive the overall Wealth AUM growth of the hub.

- Deliver business targets across AUM, revenue, investments, acquisition and product penetration.

- Drive acquisition of HNI and Super HNI clients, with the primary acquisition focus starting at approximately 50 lakh+ relationship size.

- Develop and deepen relationships with affluent and HNI clients, including larger relationships extending into 10 Cr, 15 Cr, 20 Cr+ segments.

- Increase penetration of wealth products across the existing client base as well as newly acquired clients.

- Drive SA, Mutual Funds, Term Deposits and other wealth/investment products to improve wallet share and AUM.

- Focus on building high-value relationships rather than a high-volume mass-market client base.

2. Revenue & Sales Leadership:

- Drive achievement of revenue, investment and overall business targets for the hub.

- Develop and execute sales strategies to maximise revenue through:

1. Wealth Management products

2. Savings Accounts

3. Term Deposits

4. Investment products

5. Asset-related products, including secured and unsecured solutions

- Generate new business through market visits, client meetings, sales initiatives, presentations and branch-led opportunities.

- Participate actively in business planning and translate targets into actionable plans for the team.

- Monitor business performance across AUM, NTB acquisition, revenue, SA, investments and insurance.

3. Team & People Management:

- Lead and develop a large, multi-functional team of approximately 45 employees.

- Manage senior stakeholders/direct reports including Branch Managers, Service Manager, RM Directors and Operations Manager.

- Coach and mentor Relationship Managers, Wealth Managers and other sales professionals.

- Conduct regular pipeline reviews, business reviews and performance reviews.

- Identify capability gaps within the team and implement appropriate development and coaching interventions.

- Build a high-performance culture focused on client acquisition, AUM growth, revenue and service quality.

- Manage team growth, productivity and attrition effectively.

4. Branch & Hub Management:

- Manage the overall performance and governance of multiple branches within the hub.

- Balance branch governance responsibilities with a strong wealth-business focus.

- Ensure effective coordination between branch, wealth, service and operations teams.

- Drive customer up-streaming and migration of suitable clients into the appropriate wealth segments.

- Improve product-per-customer, client penetration and overall business productivity.

- Identify opportunities to strengthen the wealth business and improve overall hub performance.

5. Client Management & Wealth Advisory:

- Build and maintain strong relationships with HNI and Super HNI clients.

- Understand client needs and ensure appropriate wealth management solutions are offered.

- Support senior RMs/Wealth Managers in managing complex and high-value relationships.

- Handle critical or escalated customer situations and ensure high-quality resolution.

- Ensure a consistently high level of customer experience and service.

6. Governance, Risk & Compliance:

- Ensure strict adherence to the bank's regulatory, internal control, compliance, mis-selling and sales policies.

- Maintain strong governance standards across branches and wealth teams.

- Ensure transactions and processes are completed accurately and within defined guidelines.

- Ensure appropriate approvals and authorities are obtained for concessions, fees, charges and other exceptions.

- Minimise audit observations, process deviations, customer complaints and transaction rejections.

- Ensure adherence to laid-down processes and promote first-time-right / first-time resolution.

- Take responsibility for relevant reconciliation, control and operational activities.

- Ensure continuous focus on risk management and regulatory compliance.

Success Measures:

- Overall Wealth AUM growth

- HNI / Super HNI client acquisition

- NTB acquisition

- Revenue generation

- Investment and wealth product penetration

- SA growth

- Client wallet share / product-per-customer

- Team productivity and target achievement

- Client retention and up-streaming

- Customer experience and service quality

- Compliance, governance and audit performance

Ideal Candidate Profile:

- 15 - 22 years of overall experience, preferably with substantial experience in wealth management / affluent banking / HNI business.

- Strong track record of managing HNI / Super HNI relationships and wealth business.

- Experience in boutique wealth management firms, new-generation NBFCs, established NBFCs, private banks or multinational banks.

- Proven experience in leading senior Relationship Managers / Wealth Managers and branch teams.

- Experience managing a larger team and sizeable AUM/business portfolio.

- Strong understanding of wealth products, investments, AUM, revenue generation and client acquisition.

- Excellent communication, relationship management and stakeholder-management skills.

- Strong commercial orientation with the ability to drive both business growth and governance.

- Should be comfortable managing both people and business, rather than operating purely as an individual wealth sales professional.

Important Distinction: Hub Manager vs. Cluster Head:

This position should not be considered a conventional Cluster Head / Branch Cluster role.

A traditional Cluster Head role is primarily focused on branch governance and people management, whereas this Hub Manager position requires a combination of:

Wealth Management + HNI Client Business + AUM Growth + Branch Governance + People Leadership + Sales & Revenue.

The incumbent is expected to understand and lead a wealth-focused business, including relationships significantly above the typical affluent/branch banking segment.