HTIC Global - Senior Manager - Travel & Holidays

Job Summary

To develop and lead the holiday strategy, managing key stakeholder relationships to ensure value from third-party partnerships. Responsible for the end-to-end product lifecycle from planning to execution while enhancing customer experience and driving profitability for the Holidays division

Duties & Responsibilities:

Primary Responsibilities:

- Manage the entire holiday product life-cycle from strategic planning to execution.

- Contract with international suppliers and oversee end-to-end product delivery.

- Design and price itineraries (FIT/GIT) across various budget categories.

- Create travel products aligned with market demand, consumer preferences, local holidays, and travel themes.

- Drive cost efficiency through effective negotiation and innovative contracting.

- Support sales teams with product knowledge and ensure adequate inventory.

- Develop competitive and unique holiday packages by monitoring competition and market trends.

- Collaborate with Marketing to design and implement promotional plans for destinations.

- Drive revenue by closely monitoring sales performance and adjusting strategies to achieve short-term and long-term goals.

- Recruit, train, and develop holiday consultants in collaboration with Training and Performance Management.

- Build strong customer relationships and lead customer engagement activities

Secondary Responsibilities:

- Contribute to divisional strategies by analyzing previous sales/revenue data.

- Coordinate with Operations and Customer Experience teams to deliver a "WOW" factor for customers.

- Liaise with Marketing to ensure lead generation aligns with divisional plans.

Qualification:

Graduate/Postgraduate in Travel, Tourism, Business, or related field

Experience:

Minimum 7+ years' experience managing travel products at a managerial level

Job Location: Info-park, Kochi