Job Title: HR Service Partner.

Location: Chennai, IN.

Office Type: Office.

Elevate Your Career with Zalaris.

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We're big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris' culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit.

We're committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness.

Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary:

About the Role:

- We are seeking an experienced HR Operations / HR Service Partner to join our team.

- The ideal candidate will have 4-6 years of experience in HR operations and shared services, with a strong ability to manage customer relationships and deliver high-quality HR services.

- Proficiency in German is an added advantage.

Your Responsibilities:

Customer Management:

- Serve as the primary contact for a major customer.

- Develop and sustain strong customer relationships.

- Understand and align HR services with the customer's business needs and strategic goals.

- Ensure high customer satisfaction through effective communication and service delivery.

HR Services Delivery:

- Manage the end-to-end delivery of HR services for the assigned customer across multiple countries.

- Coordinate with internal teams to ensure timely and accurate delivery of HR services, including talent management, workforce management, and compensation & benefits administration.

Project Team Participation:

- Contribute to the development and implementation of HR solutions within project teams.

- Collaborate with cross-functional teams and partners to achieve successful project outcomes and exceed customer expectations.

Workshop Facilitation:

- Conduct workshops to understand customer requirements, challenges, and goals.

- Use a consultative approach to provide tailored HR solutions that meet customer needs.

Escalation Management:

- Act as the escalation point for any HR service delivery issues.

- Proactively resolve challenges to ensure a smooth customer experience.

- Work with internal stakeholders to implement corrective actions and prevent future issues.

System Proficiency:

- Expertise in SuccessFactors (Employee Central, SuccessFactors Reporting).

- Experience with C4C and CRM systems.

Requirements:

- Master's in human resource, or a related field.

- 4-6 years' experience in HR Operations / HR Shared Services Set-upStrong organizational and problem-solving skills.

- Excellent communication and interpersonal skills.

- Proficiency in relevant software systems (C4C, SuccessFactors, SAP).

What We Offer:

- Multicultural working environment.

- Friendly and supportive colleagues.

- Flat organizational structure.

- Growth and development opportunities.

- Competitive compensation and benefits package.

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate.