Manager - Employee Experience, DEI & Sustainability

Role purpose:

To own delivery of the employee experience service catalogue - engagement, well-being, recognition, DEI and culture activities - plus the sustainability data cycle, ensuring every touchpoint runs to calendar and every entitlement is credited accurately.

Key responsibilities:

- Own the annual experience calendar - engagement surveys, well-being programmes, DEI initiatives and culture events - and hold the team to publication and invitation deadlines.

- Ensure recognition and Star$ crediting is 100% accurate on eligibility and coverage, including monthly birthday and event listings and ad hoc awards.

- Manage the corporate benefits services - corporate passes, attraction tickets, medical chits, promotions and deals - including access control and secure delivery protocols.

- Own vendor relationships and performance for health screening, florists, promotions partners and the survey provider; validate invoices and resolve discrepancies.

- Monitor the RPA bot supporting corporate pass issuance; ensure errors are detected and escalated to the RPA team within SLA and manual fallback is in place.

- Own the sustainability reporting data cycle - collection, regional consolidation and REIT support - to the group reporting timetable.

- Support engagement survey administration: distribution lists, launch, response tracking, reminders and results pack preparation for the COE.

- Produce experience dashboards (participation, utilisation, feedback, spend) and act on trends.

- Handle escalations on entitlement disputes, event issues and urgent or compassionate requests, including out-of-hours cases where the service requires it.

Must-have skills and experience:

- 10 - 12 years in employee experience, HR services or corporate services operations, including 2+ years leading a team.

- Strong service delivery track record across a broad catalogue of employee-facing requests.

- Vendor management including invoice validation and service performance.

- Experience with a ticketing or service management platform.

- High accuracy discipline on eligibility, entitlement and crediting.

- Sound judgement and discretion on sensitive requests (medical, compassionate, bereavement).

- Familiarity with real estate, asset management and fund management domains.

- Hands on Workday reporting experience.

- Familiarity with Singapore region HR rules.

- Advanced excel, power BI and Power Automate experience.

Good-to-have skills and experience:

- Recognition or rewards platform administration.

- RPA or bot-supported process monitoring.

- ESG or sustainability data collection and reporting experience.

- Survey platform administration and engagement analytics.

- Event management or internal communications background.

Work location: Chennai One

Shift: Singapore shift (approx. 6:00 AM - 4:00 PM IST), aligned to the supported regions