HR BUSINESS PARTNER - TECHNOLOGY / PRODUCT DEVELOPMENT

Location: Bangalore, India

Function: Human Resources

Industry: Technology / Product Development

Employment Type: Full-Time

Experience: 6 - 10 Years

Reporting To: Head - HR / HR Director

About the Role:

We are looking for an experienced HR Business Partner (HRBP) to partner closely with technology and product development teams in a fast-paced organisation.

The role will act as a strategic HR partner to business leaders while driving employee engagement, talent management, performance management, workforce planning, HR operations, and people initiatives.

A key part of the role will also involve HR vendor management, ensuring effective coordination, service delivery, compliance, commercial management, and performance monitoring of external HR service providers.

Key Responsibilities:

1. HR Business Partnering:

- Partner with business leaders and technology/product leadership to understand workforce and people requirements.

- Provide HR advisory support on employee lifecycle, organisational effectiveness, performance and people-related matters.

- Translate business objectives into practical HR initiatives.

- Act as a trusted point of contact for managers and employees.

2. Talent & Workforce Management:

- Support workforce planning, manpower budgeting and organisational restructuring initiatives.

- Partner with Talent Acquisition teams on critical and niche technology hiring requirements.

- Identify talent gaps and support succession and talent development initiatives.

- Analyse workforce trends and provide actionable insights to business leadership.

3. Employee Engagement & Employee Relations:

- Drive employee engagement initiatives across technology/product teams.

- Monitor employee satisfaction, engagement and retention trends.

- Handle employee grievances and facilitate timely resolution of employee relations matters.

- Conduct employee connect initiatives, skip-level interactions and engagement activities.

4. Performance Management:

- Drive performance management processes across assigned business units.

- Partner with managers on goal setting, performance reviews, feedback and development plans.

- Support identification and management of high performers and underperformers.

- Ensure effective implementation of HR policies and performance frameworks.

5. HR Vendor Management - Key Responsibility:

- Manage relationships with external HR and people-service vendors.

- Coordinate with vendors for recruitment, staffing, background verification, payroll, employee benefits, learning, HR technology and other HR services as applicable.

- Define and monitor SLAs, KPIs and service quality for HR vendors.

- Review vendor performance, commercial terms, invoices and service delivery.

- Conduct periodic vendor performance reviews and resolve escalations.

- Support vendor onboarding, empanelment, contract renewal and commercial negotiations.

- Ensure vendors comply with organisational policies, statutory requirements, data privacy and contractual obligations.

- Identify opportunities to optimise vendor costs and improve service quality.

- Maintain appropriate vendor documentation, MIS and performance reports.

6. HR Analytics & Reporting:

- Prepare HR dashboards and management reports covering headcount, attrition, hiring, engagement, performance and other people metrics.

- Analyse HR data and identify trends requiring management intervention.

- Present actionable insights to HR and business leadership.

7. HR Policies & Compliance:

- Ensure effective implementation of HR policies and processes.

- Partner with relevant teams to ensure compliance with applicable employment and statutory requirements.

- Support HR audits and process improvement initiatives.

- Maintain confidentiality of employee and organisational information.

8. HR Projects & Transformation:

- Lead or participate in HR transformation and process-improvement projects.

- Support implementation and optimisation of HRMS / HR technology platforms.

- Drive automation and digitisation of HR processes wherever possible.

- Participate in organisation-wide people initiatives and change management programs.

Key Skills & Competencies:

- Strong HR Business Partnering experience within a technology / product development environment.

- Experience partnering with Technology, Engineering, Product, R&D or Digital teams.

- Strong HR Vendor Management and stakeholder management capabilities.

- Good understanding of employee engagement, performance management and talent management.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to influence senior stakeholders and business leaders.

- Strong negotiation and commercial understanding for vendor management.

- Ability to manage multiple priorities in a fast-paced technology environment.

- Strong understanding of HR processes, policies and employment practices.

- Hands-on experience with HRMS / HR analytics tools will be an advantage.

Preferred Experience:

Must Have:

- 6 - 10 years of overall HR experience.

- Strong HRBP experience in a technology / product development organisation.

- Experience working with technology/product/engineering stakeholders.

- Demonstrated experience in HR vendor management.

- Strong stakeholder management and communication skills.

Good to Have:

- Experience in a SaaS, software product, technology, IT services or engineering/R&D organisation.

- Exposure to HR transformation / HR digitalisation.

- Experience managing multiple external HR service providers.

- MBA/PGDM in Human Resources or equivalent qualification.

Key Success Measures:

- Effective HR partnership with technology and product leadership.

- Improved employee engagement and retention.

- Timely and effective resolution of employee issues.

- Efficient workforce and talent management.

- Improved HR vendor performance and SLA adherence.

- Vendor cost optimisation and compliance.

- Accurate and timely HR analytics and reporting.

- Successful implementation of HR initiatives and projects.