HR Business Partner - Employee Relations & Engagement - Assurance Firm

Important points:

- Looking for candidates from Delhi NCR only

- Prior exp in BFSI will be mandatory

- All interviews will happen F2F only

About the Role:

We are looking for a dynamic, high-energy HR professional who can seamlessly blend employee relations expertise with engagement excellence. This role requires someone who is approachable, solution-oriented, and thrives in a fast-paced environmentespecially managing large frontline teams like contact centres and operations.

Key Responsibilities:

1. Employee Relations (Core Focus):

- Act as a trusted HR partner across Contact Centre, Fleet, and corporate teams

- Manage employee grievances, disciplinary actions, and sensitive cases with fairness and empathy

- Drive consistent implementation of HR policies across locations

- Conduct investigations and ensure adherence to legal and compliance frameworks

- Partner with managers on performance concerns, including PIPs and behavioral interventions

2. Engagement & Culture (High Impact Area):

- Design and execute high-energy engagement initiatives tailored for shift-based operations

- Drive floor engagement, skip-level connects, and real-time pulse checks

- Plan and execute festivals, theme days, recognition programs, and team-building activities

- Strengthen employee experience across lifecycle touchpoints (onboarding to exit)

- Bring creativity into engagementespecially for shift-based and high-pressure roles

3. Business Partnering:

- Collaborate with business leaders to understand people challenges in operations-heavy environments

- Drive retention strategies, especially for frontline teams

- Support workforce stability through proactive HR interventions

- Enable performance culture aligned with business goals

4. Communication & HR Visibility:

- Be a visible and approachable HR presence on the floor

- Build trust through regular interactions and quick resolution of concerns

- Ensure clear and transparent communication across levels

- Act as a culture ambassador for Global Assure

Key Skills & Competencies:

- Strong employee relations and conflict resolution expertise

- High energy, positivity, and approachability (people naturally connect with you)

- Excellent communication and interpersonal skills

- Ability to manage high-volume, fast-paced environments

- Creative thinking for engagement in operational setups

- Strong emotional intelligence and problem-solving ability