HR Business Partner - Customer Experience Team - Quick Commerce

Hiring for a HRBP with one of our leading client - Bengaluru-based quality-first quick commerce startup founded in 2024. Unlike traditional quick-commerce players that primarily compete on delivery speed, they focus on premium, curated grocery products, fresh produce, dairy, staples, snacks, and household essentials.

What You'll Do:

- Partner closely with CX managers, team leads, and operations stakeholders on all people-related matters.

- Act as the primary HR point of contact for the Customer Experience organization.

- Support managers with employee concerns, conflict resolution, coaching, and team effectiveness.

- Design and execute employee engagement initiatives tailored for frontline CX teams.

- Build feedback mechanisms to continuously understand employee experiences and workplace challenges.

- Improve the overall employee lifecycle experience from onboarding to development conversations.

- Identify trends related to attrition, absenteeism, burnout, and employee dissatisfaction.

- Partner with managers to improve goal setting, feedback quality, and performance conversations.

- Oversee attendance management, leave tracking, employee documentation, and policy execution.

- Ensure HR processes are practical, employee-friendly, and aligned with operational needs.

- Handle employee grievances and sensitive workplace matters with maturity, empathy, and professionalism.

What We're Looking for:

- 4 to 6 years of experience in HRBP or HR Generalist roles, preferably within CX, operations, retail, BPO, QSR, logistics, or high-volume workforce environments.

- Strong comfort working closely with frontline teams in a highly operational setup.

- High ownership mindset with the ability to independently manage ambiguity and fast-changing priorities.

- Strong people judgment, conflict resolution, and employee management capabilities.

- Experience managing performance management systems, employee engagement initiatives, and HR operations end-to-end.