Experience in BPO/KPO/BPM is mandatory, and the candidate should be willing to relocate to Mohali.

Job Title: HR Business Partner (HRBP).

Location: Mohali.

Experience: Minimum 7-9 years of overall HR experience, with at least 5 years in an HRBP role.

Industry Preference: BPO / BPM / ITES sector.

Salary Range: 10 to 12 LPA.

Job Summary:

We are seeking an energetic and proactive HR Business Partner Operations to support our business units by driving core HR processes and operational effectiveness.

This role will serve as a bridge between business leaders and HR, ensuring strong alignment between people practices and business goals.

The ideal candidate will have a strong operational HR background, a problem-solving mindset, and hands-on experience in handling on-ground workforce matters.

Key Responsibilities

Strategic HR Business Partnering

- Serve as a strategic advisor to business leaders on workforce planning, team structures, and organizational effectiveness.

- Align HR strategy with business goals and drive transformation initiatives at the location level.

- Identify and resolve complex employee relations issues with appropriate escalation and legal compliance.

People Leadership & Team Management

- Lead and develop a team of HR executives or generalists (if applicable).

- Coach and influence people managers on leadership, employee management, and team dynamics.

Employee Lifecycle & Operations

- Manage hire-to-retire lifecycle: onboarding, performance management, talent development, and exits.

- Monitor and enhance employee retention, grievance handling, and exit interviews to improve employee experience.

Policy, Governance & Compliance

- Recommend and implement HR policies aligned with business and legal standards.

- Ensure adherence to labor laws, POSH, audits, and other statutory compliances.

Talent & Engagement

- Collaborate with COEs (TA, L&D, C&B) to implement talent acquisition, learning, and compensation strategies.

- Lead employee engagement initiatives and pulse surveys; analyze data and implement action plans.

Data, Reporting & HR Systems

- Use data analytics for attrition, performance, and engagement to guide decisions.

- Work with HR systems for workflows, reports, and dashboards.

Change Management & Culture

- Support change management and org restructuring initiatives.

- Drive cultural alignment and DE&I practices across the location.

Requirements:

- 7-9 years of HR experience, including at least 3 years as an HR Business Partner in a matrixed or multi-location environment.

- MBA/PGDM in HR or equivalent degree from a reputed institute.

- Experience leading HR for a business unit or location.

- Strong exposure to business partnering, compliance, and team management.