HR Business Partner - BPO/KPO

Key Responsibilities

- Strategic HR & Delivery Partnership

- Collaborate with project and delivery managers across centers to understand resourcing needs, work schedules, and delivery bottlenecks.

- Be present on the delivery floor regularly to grasp operational challenges, project urgencies, team sentiments, and resource pressures.

- Balance workforce supply-demand with HR data, helping reduce idle time and overutilization.

Talent & Performance Management

- Support managers in setting realistic KPIs, coaching plans, and performance improvement programs (PIPs).

Hiring & Onboarding

- Ensure onboarding includes real-time exposure to project types, team expectations, and client SOPs.

Engagement & Culture Building

- Conduct regular HR on Floor check-ins to gather informal feedback and address issues proactively.

Learning & Development

- Encourage certification and upskilling linked to client/project needs (e.g., BIM Level 2, LEED, ISO standards).

Compliance & Risk Management

- Support grievance redressal, POSH compliance, and discipline management with sensitivity to delivery pressure.

HR Data, Dashboards & Insights

- Present actionable insights to the Head HR and CEO for faster business decisions.

Ideal Profile

- 58 years of experience in HRBP/generalist roles, preferably in BPO/KPO/architecture outsourcing.

- Strong working knowledge of architecture/drafting/BIM operations and project workflows.

- Must be hands-on, delivery-aware, and capable of working closely with project managers on the floor.

- Proficient in HRMS, Excel dashboards, and basic workforce analytics.

Travel Requirement

- Travel across centers (2030%) for reviews, team interactions, and delivery alignment.

Location: Multi-Center (Gujarat, Maharashtra, Uttarakhand)

Reporting to: Head HR / Chief Executive Officer (CEO)

Employment Type: Full-time

Department: Human Resources