HR Business Partner - BPO

Role & responsibilities:

- Should have Strong knowledge of local labor laws, employment regulations, and government or embassy compliance for visa operations.

- Expertise in workforce budgeting, payroll control, shift planning, rostering, and manpower optimization.

- Proven capability in employee relations, disciplinary actions, investigations, and lawful terminations.

- Strong understanding of data protection, confidentiality, and security of visa and biometric information.

- Experienced in HR systems including HRIS, ATS, payroll, attendance, and performance management tools.

- Skilled in strategic workforce planning, high-volume recruitment, and performance management.

- Strong business, financial, and commercial acumen supporting operational decision-making.

- Effective stakeholder management with Operations, Finance, Legal, and Government or Embassy clients.

- Able to operate in highly regulated, audit-driven, and high-pressure environments with strong communication and leadership skills.

Preferred candidate profile:

- 8-12 years in HR, including 3-5 years in a managerial role

- Experience in high-volume, SLA-driven environments (Visa services, BPO, government services, hospitality, or contact centers preferred)

- Experience supporting multi-functional teams or growing organizations is preferred.

- Local experience or strong knowledge of the local labor market is required.

Education:

Minimum:

- Bachelors degree in Human Resources, Business Administration, or related field

- Master's degree or any HR Certification (SHRM, CIPD, or equivalent) preferred