Total Experience: 2 - 10 years
Employee Relations & Grievances:
- Served as first point of daily HR guidance for line management; resolved complex employee relations issues and maintained ZERO major IR/ER escalations across the cluster through proactive grievance handling.
Morale & Retention:
- Partnered closely with management and employees to strengthen work relationships, improve morale, and increase productivity and retention through Store Leadership Development Plans, internal mobility, and redeployment across formats.
Workforce & Succession Planning:
- Monitored and reported on workforce and succession planning; conducted periodic leadership reviews to identify critical talent needs and build robust succession pipelines.
Manpower Planning & Cost Optimization:
- Planned and projected manpower budgets and optimized resource allocation through strategic redeployment across formats.
HR Analytics & Reporting:
- Analyzed trends and metrics with HR data; developed dashboards, scorecards, and business review templates to support data-driven decisions.
Training Needs & Evaluation:
- Identified training needs for teams and individuals and evaluated engagement and development programs to improve effectiveness.
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