JD:  Responsibilities  Customer Servicing :  - Design: Manage design process to ensure customers get a timely, consistent and high-quality experience. A talented team of design partners and design managers will work with you to make this happen  - Production: Coordinate with the central production team to ensure on-time dispatch and delivery of products, in adherence with HomeLane's quality standards  - Installation: Manage simultaneous installations across the city/region by working the HomeLane Project Managers and HomeLane Square Installation Teams.  - Vendor Management: Manage deliverables of external vendors (e.g., wall painting, wallpaper, loose furniture, false ceiling etc) that are customer commitments from HomeLane  Customer Expectation Setting & Communication :  - Let good news take the steps, and bad news the escalator. While your main objective will always be to pre-empt issues and ensure - actuals- are in line with - planned-, slip-ups might happen. You will take responsibility for communicating the bad news first and proactively, to the customer.  - Setting the right communication framework amongst all stakeholders and the customer (what must be communicated when, and by whom)  - Lead & Develop Team: Coach Design Managers, Design Relationship Managers, Project Managers, Quality Control Executives, Installation Partners and other vendors so that the unit delivers strongly each time, every time  - Adherence to process: Ensure that each project is executed as per the process set by the organization  Key Performance Indicators (not exhaustive) :  - Customer Net Promoter Score  - Zero Customer Service Escalations  - Project Turnaround Time (including intermediate TATs)  - Revenue & No. of Orders Throughput  - Design & Installation Costs   - Partner NPS (from Design Partners, Installation Partners)  - Employee Satisfaction  Skills, capabilities & background :  Delivery Heads at HomeLane come with an owner mindset. The role is challenging and not for the faint-hearted. This is what you need to have to succeed in this role:  Graduate / Post-graduate from a Tier 1 engineering / management school :  - 4+ years of relevant experience in project management / general management (internships & startup attempts count)  - Root-cause problem-solving skills and a data-driven decision mindset  - Strong English was written & verbal communication skills  - Owner DNA  - Excellent people management skills (ideally, should have managed a span of 5+)  - Exceptional customer-centricity  - Solid project management  - High bias for action  Salary Bracket -11 to 16L

Chennai

HomeLane.com - Delivery Manager - IIM/MDI/FMS 

HomeLane.com - Delivery Manager - IIM/MDI/FMS  ,Job Description for HomeLane.com - Delivery Manager - IIM/MDI/FMS  in Homelane in  Chennai for (4-8) years of experience. Apply Now!

Job Description for HomeLane.com - Delivery Manager - IIM/MDI/FMS  in Homelane in  Chennai for (4-8) years of experience. Apply Now!