Detailed Responsibilities:

- Be in charge of making every designer successful and ensuring every client gets the best experience.

- This role thrives on sales and revenue targets. You will lead the team's effort to achieve the sales target.

- Prospect relentlessly to build pipeline and build strong relationships with prospects.

- Own the experience we give every prospective customer from the first time they interact with us.

- Develop and execute a strategic plan for the showroom or offline business unit and document and distribute competitive information.

- You will lead, coach, and mentor your unit of designers.

- Enabling the team to perform, grow, and flourish is a direct indication of the effort you have built in.

- Any improvements with this team will be attributed to your achievement.

Design Output:

- NPS - Net Promoter Score. This score indicates our promise to the customer.

- You will be responsible for ensuring that our NPS score is constantly 9/10 on a 10-point scale.

- Predictability in the collection target of the unit. You will be responsible for the number and the projects which are pushed into production.

- Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers.

- As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project or customer interface.

- You will work with the central design team to bring in insights from the client or designer meetings and suggest process or product improvements.

- You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met.

People / Team Management:

- Hire and develop great talent as an integral part of this role.

- This leadership role will include constantly coaching or mentoring the internal team and reiterating HomeLane values across the team.

Expertise and Qualifications:

- Graduate or Postgraduate.

- Excellent verbal and written communications skills.

- Strong listening and presentation skills.

- Exposure to building teams is an advantage.

- Ability to multitask, prioritize, and manage time effectively.

- The work location will be a showroom.

- Saturdays and Sundays will be working.

- Mondays will be weekly off.