Hogarth Worldwide - Senior Digital Project Manager

What you'll do?.

- Business Analysis & advising on key Omnichannel Marketing channels and initiatives.

- Directly responsible for on-boarding new service offering in the Market and providing trainings.

- End to End Project Management.

- Liaison between the client and the execution team.

- Excellent communication and collaboration skills.

- Managing area operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks.

- Conducting day to day analysis for operational metrics like SLA, CSAT, Utilization and report generation at process level.

- Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution center experience.

- Managing queue handling and day-to-day analysis for maintaining SL; monitoring day to day resolution closures and case aging to ensure timely resolution.

- Framing work direction & plan for associates after assessment of their capabilities.

- Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity.

- Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operation, spearheading process improvement initiatives.

- Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process Hogarth Studios.

What you'll Need?.

- 5+ Years of Experience in Client Servicing role.

- Knowledge and experience of digital eco system.

- Knowhow on multichannel/Omnichannel campaigns.

- Working knowledge of any marketing automation tool (SFMC preferable).

- Efficiency in communication with the clients and internal teams on daily strategies, actions, roadblocks, project development, timelines, and results.

- Efficiency in making data-driven decisions, analytical skills with strong attention to details.

- Relationship building with the clients Work with leadership to explain and modify strategic plans.