Hiver - Customer Success Manager

Daily responsibilities include addressing customer inquiries, resolving issues efficiently, maintaining smooth coordination across teams, and ensuring service excellence.

Qualifications:

- Expertise in Customer Satisfaction, Customer Service Management, and Customer Support

- Strong analytical and decision-making skills

- Excellent verbal and written communication

- Proven experience in leading customer service teams

- Degree in Business, Management, or a related field

- Ability to perform effectively in a fast-paced environment

- Experience in the telecommunications industry is a plus

Key Requirements:

- Proven experience in Shipping & Customs Compliance (import/export)

- Strong background in Sales Operations and Revenue Management

- Excellent customer communication and relationship management skills

- Experience in team handling and cross-functional coordination

- Strong skills in documentation, invoicing, and shipment tracking

- Excellent communication and problem-solving abilities