- Client Relationship Management.
- Serve as the main point of contact for designated customer accounts.
- Establish and maintain strong, long-term relationships with clients, working with stakeholders at various levels; foster strong connections with senior stakeholders.
- Product Adoption And Education.
- Work closely with clients to ensure they fully understand and effectively utilize Hiver's platform.
- Provide training, resources, and best practices to help clients optimize their processes.
- Account Growth And Expansion.
- Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs.
- Responsible for meeting/exceeding expansion revenue targets.
- Data Analysis And Reporting.
- Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities.
- Prepare and deliver regular reports to clients on their performance and success with Hiver.
- Feedback Collection and Product Improvement.
- Gather and relay customer feedback to the product development team to help improve Hiver's offerings.
- Act as the voice of the customer, ensuring their needs are considered in product development.
What are we looking for?.
- 4-5 years of experience in a Customer Success role.
- Experience working with customers in US time zones (preferred).
- Ability to meet expansion revenue targets.
- Ability to meet revenue retention targets.
- Prior experience working for SMBs.
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