Hiranandani Financial Services - Hub Collections Manager

Role & responsibilities :

- Manage the recovery process for LAP & BL products in the respective region, ensuring optimal collection efficiency.

- Hire, train, and lead a team of Branch Collection Managers/Executives, providing continuous mentoring and coaching.

- Monitor collection performance, analyze trends, and implement corrective measures to minimize NPAs.

- Coordinate with cross-functional teams (Sales, Risk, Fraud, and Central Teams) to streamline collection strategies.

- Identify and implement process improvements to enhance operational effectiveness and team productivity.

- Drive team engagement, retention, and development, fostering a high-performance culture.

- Ensure compliance with regulatory norms and internal policies in collection and recovery operations.

Qualifications & Experience:

- Strong leadership, analytical, and problem-solving skills.

- Proven track record in team management and debt recovery strategies.

- Excellent communication and stakeholder management skills.