Hiranandani Financial Services - Head - Collections Strategy

Key Responsibilities:

- Lead the rollout of MIS, analytics, and process setup for MSME/LAP products within the collections and tele-calling unit.

- Collaborate with stakeholders to monitor end-to-end performance and productivity.

- Manage automation projects, develop user stories, and oversee UAT for the collections unit.

- Leverage collection systems to devise strategies for field, branch, agency, and tele-calling units to enhance portfolio performance.

- Support budgeting and forecasting activities for the collections unit.

- Develop and implement advanced analytics methodologies, including statistical modeling, to provide insights that drive business impact.

- Analyze large datasets to identify trends and actionable insights to improve collections outcomes.

- Create advanced reports and dashboards to support faster and informed decision-making.

- Prepare and maintain Collection Decks, showcasing various portfolio and collection metrics.

- Continuously improve processes and strategies for better operational efficiency.

- Automate and enhance existing MIS reports and develop new ones based on stakeholder requirements.

- Publish regular (weekly, daily, monthly) MIS reports, dashboards, and presentations to the leadership team and other stakeholders.

Key Accountabilities:

- Develop and implement advanced analytics approaches including statistical modelling.

- Analyse Big Data and understand trends to provide actionable insight that impact the business bottomline.

- Display strong storytelling and articulation skills to convert analytical output into clear , concise and persuasive insights for collections actions on overdue accounts.

- Create advanced reports and dashboards to facilitate faster decision making.

- Preparing Collection Deck having various portfolio & collection cuts.

- Regular Improvement in processes / strategies.

- Automation and enhancement of MIS reports.

- Development of new reports as per the requirements and increase the usability of new & existing reports.

- Publishing weekly , daily , monthly MIS , dashboards , PPTs to the stakeholders and to the leadership team.