Hilofy World - Business Head/Chief Operating Officer - Skill Development

Business Head ( COO) - Skill Development

Role Overview:

- Own end-to-end operational excellence by designing scalable systems, tightening delivery governance, and ensuring projects move from paper to ground with speed, accuracy, and zero chaos.

- This position is primarily responsible for end-to-end execution of multiple large scale projects in the domain of Skill Development, Assessments, ICT & Civil Solution. Most of these projects are funded by Government

Key Responsibilities:

1. Project & Delivery Operations

- Own delivery governance across all ongoing B2G and institutional projects

- Set up and monitor project execution frameworks: milestones, trackers, review cadences, and escalation paths

- Ensure on-time, on-budget, and scope-controlled delivery across multiple programs

- Act as the final escalation point for delivery risks, delays, and vendor issues

2. Process Design & Systems

- Design and institutionalize SOPs across project delivery, vendor management, documentation, and internal workflows

- Build repeatable systems instead of one-off firefighting

- Introduce dashboards for real-time visibility into project health, resource utilization, and risks

- Drive process automation in all operations delivery projects

3. Stakeholder & Compliance Management

- Ensure compliance with government RFP terms, SLAs, reporting formats, and audit requirements

- Oversee documentation quality - proposals, progress reports, utilization certificates, MIS, and reviews

- Act as the internal control tower between program teams, finance, legal, HR and leadership

4. Resource & Vendor Operations

- Oversee deployment and utilization of internal teams, consultants, and external vendors

- Build clear role charters, accountability matrices, and performance metrics

- Ensure vendor onboarding, deliverables, payments, and exits are tightly managed

5. Financial & Commercial Operations

- Work closely with finance to track project-level budgets and profitability

- Ensure invoicing, milestone sign-offs, and documentation are aligned to contracts

- Flag margin leakages, scope creep, and inefficiencies early

6. Scale & Organization Readiness

- Prepare operations for scale - new projects, new states, new partners

- Build operational playbooks for repeat project types

- Strengthen internal review rhythms and decision-making discipline

EXPERIENCE: Minimum 15 years of experience in operations management in India in related sector, with at least 3 years in a leadership role.