HighLevel - Product Operations Specialist - Growth

As a Product Operations Specialist, you will play a pivotal role in driving operational excellence within the product management team. You will streamline workflows, improve cross-team communication, and leverage data-driven insights to enhance product outcomes. This role is ideal for a strategic thinker with a passion for operational efficiency and the ability to manage multiple priorities effectively.

The core responsibilities for the job include the following:

Data Analysis and Reporting:

- Monitor and analyze key performance indicators (KPIs) to uncover actionable insights for product improvements.

- Create and maintain dashboards and reports to ensure stakeholders have visibility into product performance.

User Research and Customer Enablement:

- Organize and analyze user research interviews, surveys, beta tests, and feedback to uncover growth opportunities.

- Develop detailed support articles and resources to empower customers to work autonomously and reduce support ticket volume.

Product Launch Planning and Execution:

- Oversee product launch activities, ensuring seamless coordination across teams.

- Conduct post-launch analysis to identify opportunities for improvement.

Stakeholder Communication and Collaboration:

- Facilitate effective communication between product teams and stakeholders regarding project updates and expectations.

- Maintain a knowledge transfer cadence with Support and Success teams to keep them informed about initiatives and roadmaps.

Requirements:

- 1-3 years of experience in Product Operations, Operations, Data Analytics, or related fields.

- Proven experience working with cross-functional teams (e. g., Engineering, Design, Product Management, Support, and Success).

Technical Skills:

- Proficiency in data analysis and visualization tools (e. g., MongoDB, Excel, Tableau, Pendo/MixPanel).

- Experience with project management tools (e. g., ClickUp, Freshdesk, JIRA).

Soft Skills:

- Strong ability to assess risks and provide actionable recommendations.

- Excellent communication skills to translate business requirements into non-technical and technical terms.

- Detail-oriented with strong organizational and multitasking skills.