HighLevel Reviews by Employees

About HighLevel: Founded in 2018 HighLevel Inc. (www.gohighlevel.comis a B2B SaaS platform focused on marketing agencies and entrepreneurs. Our goal is to be a comprehensive solution for managing all types of businesses. Our clients include digital marketing agencies, ad agencies, SEO agencies, call centers, sales agencies, affiliate marketers, white-label software sellers, and freelancers. We serve a variety of niches such as real estate, dental & medical, local businesses, e-commerce, professional services, home services, digital courses & community managers, social media influencers, and field services. Our platform includes various product areas such as CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. We serve over 70,000 agencies and 480,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries. We encourage you to learn more about our platform on our YouTube channel (https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) About the Role: HighLevel Inc. is looking for a dedicated and detail-oriented Product Operations Specialist to join our dynamic product management team. The ideal candidate will be responsible for streamlining and optimizing the product development process, ensuring cross-functional alignment, and supporting the product team in delivering high-quality products. This role requires a strategic thinker with strong analytical skills and the ability to manage multiple projects simultaneously. Responsibilities: 1. Data analysis and reporting: - Monitor and analyze key performance indicators (KPIs) to generate actionable insights for product improvement. - Create and maintain dashboards and reports to provide visibility into product performance for stakeholders. 2. Process optimization and automation: - Identify and implement improvements to streamline product development and operational processes. - Develop and deploy automation tools to reduce manual efforts and enhance efficiency. - Project management and coordination: - Develop detailed project plans, including timelines and resource allocation, to ensure successful product development and launch. - Coordinate cross-functional teams to ensure alignment and timely project execution. 3. Stakeholder communication and collaboration: - Facilitate clear communication between product teams and stakeholders regarding project status and expectations. - Build strong relationships with internal and external stakeholders to foster a collaborative working environment. - Managing recurring meetings, training and note-taking for building past to present reporting. - Have a Knowledge Transfer cadence with Support and Success teams, to keep them up to date on different initiatives and roadmap planned in specific products. 4. Product launch planning and execution: - Develop comprehensive product launch plans, including go-to-market strategies and timelines. - Oversee execution of product launches, coordinating efforts across teams and conducting post-launch analysis. - Setting up Webinars, Beta Testing and User Research Interviews/Surveys and analysing the feedback to find patterns or new growth opportunities. - Creating detailed support articles to reduce product tickets and enable our customers to work in autonomous mode. Requirements: - 2+ years in Product Ops, Operations, Data roles or related fields - Experience working with cross-functional teams (e.g., Engineering, Design, Product Management) - Data analysis and visualization experience (e.g., MongoDB, Excel, Tableau) - Experience with any one of SQL, python (libraries like numpy, panda) or R language is an added advantage - Experience with project management tools (e.g., ClickUp, Freshdesk) - Familiarity with product development methodologies (e.g., Agile) - Experience with automation tools is a plus(e.g., Zapier, Automator) - Ability to work with stakeholders to assess potential risks. - Ability to analyze existing tools and databases and provide software solution recommendations. - Ability to translate business requirements into non-technical lay terms. - Ability to read APIs.

Remote

HighLevel - Product Operations Specialist 

Job Description for HighLevel - Product Operations Specialist  in HIGHLEVEL INDIA PRIVATE LIMITED in  Remote for (1-3) years of experience. Apply Now!