Description:
We're looking for a director of design, growth products, to lead and scale design across our most critical growth experiences. This role owns the end-to-end design strategy for key growth surfaces, including new user onboarding, product activation, expansion experiences, and cancellation/retention flows. You will partner closely with Product, Engineering, Data, and Marketing to drive measurable business impact while delivering intuitive, high-quality user experiences. This is a hands-on leadership role for someone who thrives at the intersection of strategy, craft, experimentation, and people leadership.
Responsibilities:
- Lead and mentor a team of designers focused on growth and lifecycle experiences.
- Partner with Product and Engineering leadership to define strategy, priorities, and success metrics.
- Translate business goals into clear user experience strategies and scalable design solutions.
- Champion user-centered design while balancing speed, experimentation, and impact.
- Establish and refine processes for design discovery, iteration, and delivery.
- Use data, research, and experimentation to inform decisions and measure outcomes.
- Advocate for design at the executive level and contribute to broader product leadership discussions.
Requirements:
- 8+ years of experience in product design, with 3+ years in a design leadership role.
- Proven experience designing B2B2C and/or SaaS products, ideally with complex workflows.
- Strong background in growth, onboarding, activation, or lifecycle design.
- Demonstrated ability to drive measurable outcomes (activation, retention, conversion, churn reduction).
- Experience leading and scaling high-performing design teams.
- Strong product thinking and the ability to balance user needs with business goals.
- Comfort working in fast-paced, ambiguous environments with cross-functional partners.
- Excellent communication, storytelling, and stakeholder management skills.
Nice to Have:
- Experience designing for agency platforms, CRM tools, or marketing technology.
- Familiarity with experimentation frameworks and growth metrics.
- Experience working in remote-first or distributed teams.
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