Role Overview:

We are seeking an experienced Project Manager with strong exposure to the Airline/Aviation domain and hands-on experience using ServiceNow (SNOW) for managing requests, incidents, and task workflows. The ideal candidate will have extensive experience leading customer-facing projects, managing stakeholders, and delivering complex initiatives in dynamic environments.

Key Responsibilities:

Project Planning & Delivery:

- Define project scope, objectives, deliverables, and success criteria in collaboration with business and technical stakeholders.

- Develop and maintain detailed project plans, timelines, milestones, resource plans, and budgets.

- Coordinate internal teams and third-party vendors to ensure seamless project execution.

- Ensure projects are delivered on time, within scope, and within budget.

ServiceNow & Operational Coordination:

- Use ServiceNow (SNOW) for raising, tracking, and managing requests, incidents, changes, and tasks.

- Monitor SLAs, follow up on action items, and ensure timely resolution of issues through SNOW.

- Maintain accurate documentation and status updates within ServiceNow.

Stakeholder & Client Management:

- Act as the primary point of contact for customers and key stakeholders.

- Manage expectations through regular status updates, reports, and governance meetings.

- Escalate risks, issues, and dependencies to leadership as required.

Risk, Change & Governance:

- Identify project risks and develop mitigation strategies.

- Manage changes to project scope, schedule, and cost using structured change management processes.

- Ensure compliance with organizational project governance and quality standards.

Performance Tracking & Reporting:

- Track project performance against defined KPIs and milestones.

- Analyze progress to ensure successful completion of short-term and long-term objectives.

- Prepare and present project reports, dashboards, and documentation to senior management.

Team Leadership:

- Lead, motivate, and guide cross-functional project teams.

- Foster collaboration, accountability, and a results-driven culture.

- Support team members in achieving project goals and resolving challenges.

Must-Have Skills & Experience:

- 12-14 years of overall experience in Project Management.

- Mandatory experience in the Airline / Aviation domain.

- Strong hands-on experience using ServiceNow (SNOW) for:

- Request management

- Incident tracking

- Task follow-ups and coordination

- Proven experience in customer-facing delivery roles.

- Excellent verbal and written communication skills in English.

- Strong understanding of project management methodologies (Waterfall / Agile / Hybrid).

- Ability to manage multiple stakeholders, vendors, and priorities effectively.

Preferred Experience:

- Background in aviation, IT solutions, telecommunications, or large enterprise environments.

- Experience working in regulated, SLA-driven operational environments.

- Exposure to global or multi-location project delivery.

Key Competencies:

- Strong leadership and decision-making skills

- Excellent stakeholder and client management

- Risk identification and problem-solving abilities

- High level of ownership and accountability

- Strong documentation and reporting skills