Hexaware - General Manager - Transformation

Job Role:

The General Manager will lead initiatives in Transformation, Process excellence, and delivery excellence within Service delivery thats operational in hybrid mode and includes BPS + IT operations, for Client(s) in the Financial services / Capital markets sector.

This role entails Identify, Lead, Manage, Mentor &/or execute Process improvements, Technology-enabled project initiatives with an objective of reducing cost and increasing efficiency / productivity for this BPS + IT Ops delivery engagement.

Responsibilities:

- Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology-enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW / Contractual commitments

- Process review, analysis, transformation within the financial services construct

- Drive continuous improvement initiatives across BPS + IT operations delivery teams

- Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle

- Develop and manage relevant metrics and KPIs to measure Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes

- Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement, Automation initiatives

- Effectively project manage a portfolio of Improvement / Transformation & Change initiatives across various work streams

- Report on progress and keep Org. Leadership, client stakeholders etc. closely appraised of progress and delivery

- Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation

Qualification:

- Must have minimum 12-18 years of experience.

- Graduate or Post Graduate

- Proven experience in Continuous improvement role, preferably within IT operations of a Banking, Fin. Services institution

- Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc.

- Possess strong understanding of various SDLC methodologies including but not limited to Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle

- Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes.