Hero Fincorp - Regional Collection Manager - Unsecured Loans

- Strategizing and driving collections across west region and achievement of collection targets as per budgets

- Developing and implementing segmented collection strategies and processes depending on bucket/ area/ product/ customer behaviour etc.

- Drive team with high integrity and ensure productivity as per target

- Evaluating collection channel mix and efficiency to improve resolution rates

- Contributing to overall business strategy and annual budget process.

- Recruiting, coaching and mentoring the team; identifying team goals and evaluating team progress.

- Improve the collection cost metric, i.e., cost incurred for every rupee collected.

- Timely completion of operational activities across the region

- Compliance on code of conduct and regular audits of vendors

- Training, coaching and performance incentivization of the entire team.

- Networking with relevant stakeholders and timely feedback on portfolio quality

- Travelling states/locations for portfolio reviews, identifying lapses/frauds and taking preventive actions

- Review, monitor and ensure entire team is 100% compliant on the ground

Education: Graduate / Postgraduate

Work Experience:

- Managed entire west (Specifically Gujarat and Maharashtra)

- Solid Experience in PL and Digital Lending

- Primary Skill Team Management

- Good Network in market

- Strong interpersonal/conflict management/ negotiation and feedback providing skills

- Ability to handle and deliver in challenging environments

Soft Skills:

- Legal Knowledge

- Presentation skills

- Communication skills both verbal and written

- MIS/Analytical skills - to be able to work on dashboards, reports etc.