Hero Fincorp - Lead - Retail Finance Operations - Portfolio Servicing

Responsibilities for the job :

- Lead the entire Portfolio Servicing Operations Unit for all Business Lines under Retail Business (Two Wheeler, Personal Loan, Used Car, New Car & Loan Against Mutual Fund,).

- Will be responsible to manage all Portfolio servicing activities such as Banking, Reconciliation, PDD Management, Record Management, Payments, drive Penal Income collection & all Loan cycle servicing related activities.

- Business Intelligence: Ensuring that key metrics are tracked, reported and analyzed.

- Troubleshooting issues notified by the internal customer and providing an independent analysis.

- Process Improvements: Identify opportunities for improvement and lead projects or facilitate them.

- Team Leadership: Motivate and provide direction to the process control team

- Generate ideas about future activities to ensure a cutting edge strategy; maintains up to date knowledge of the market and competitors.

- Closely works with Functional Heads for company strategy and priorities

- Ensures that the operations comply to all policies and procedures relating to lending business and influences any changes necessary to meet statutory requirements.

- Spends time with internal and external stakeholders to understand and identify business critical issues in order to ensure the customer delight.

- Will be responsible for interacting with Business and other stakeholders for the resolution and closure of the disbursement and Audit related queries within timelines.

- Works with the HR Business Partner to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to

- Regularly produces and presents a range of analysis reports to the department head and work on identified Projects.

Education : Post Graduate preferably MBA.

Work Experience : 12 to 22 Years (preference to NBFC Operations experience).

Primary Skill :

- Operations- Strong understanding of Banking, Recon & Loan servicing activities,

- Grip on Regulatory guidelines and updated on latest changes in guidelines.

Technical Skills :

- High level of analytical and Problem solving and decision making.

- Proficiency in Ms-Excel, Ms-Word, Power Point,

- Exposure to Finnone and Sales Force System will be preferred.

Management Skills :

- Relationship Management and Interpersonal Skills.

- Strong sense of accountability and self-initiative.

- Team management skill.

- Ability to balance and prioritize multiple tasks.

Soft Skills :

- Professional and positive approach.

- Communication, influencing, negotiation and presentation skills.

- Willing to work for flexi hours.

- Positive work ethic.

- Good Listener, Clear Communication & receptive to feedback.