Hero Fincorp - Lead - Compliance/Process & MIS - Strategy

MIS & Reporting:

- Own daily, weekly, and monthly MIS for Collections (bucket-wise, product-wise, channel-wise).

Design and maintain dashboards covering:

- Delinquency trends

- Roll rates & flow rates

- Collection efficiency

- PTP performance

Agency/vendor performance:

- Ensure timely and accurate reporting to senior management and stakeholders.

Controls & Governance:

- Establish and monitor control frameworks for collections processes.

- Track adherence to collection policies, SOPs, and regulatory guidelines.

- Identify data gaps, process deviations, and control breaches; drive corrective actions.

- Support internal and external audits with data, analysis, and documentation.

Data Management & Quality:

- Act as single point of accountability for collections data integrity.

- Reconcile data between source systems (LMS, CRM, agency systems).

- Automate MIS processes to reduce manual errors and TAT.

- Ensure version control and documentation of MIS logic and definitions.

Performance Monitoring & Insights:

- Analyze trends in delinquency, recovery, bounce, and write-offs.

- Provide actionable insights to improve productivity of field, tele calling, and digital channels.

- Track incentive metrics and productivity KPIs for in-house and outsourced teams.

- Support strategy teams with data for pilot analysis and policy changes.

Stakeholder Management:

- Work closely with Collections, Risk, Finance, IT, and Compliance teams.

- Coordinate with external collection agencies for performance and data submissions.

- Present insights and dashboards to leadership forums.

Key Skills & Competencies:

Technical Skills:

- Strong proficiency in Excel / Google Sheets (advanced formulas, pivots).

- Experience with MIS automation tools (SQL, Power BI, Tableau, or similar).

- Understanding of LMS, Collections systems, and agency MIS.

- Data reconciliation and validation expertise.

Domain Knowledge:

- Strong understanding of Collections lifecycle (early, mid, late stage).

- Knowledge of DPD buckets, roll rates, vintage analysis, and recovery metrics.

- Familiarity with RBI / regulatory guidelines related to collections (preferred).

Behavioral & Leadership Skills:

- High attention to detail and ownership mindset.

- Ability to work under tight deadlines with accuracy.

- Strong communication and stakeholder management skills.

- Problem-solving and process improvement orientation.

Experience & Qualifications:

- 15-18 years of experience in Collections MIS, Controls, or Analytics.

- Prior experience in Bank / NBFC / Fintech / Collections agency preferred.

- Exposure to large-scale collections operations is a plus.