Hero Fincorp - Head - Technology Retail & Partnerships
Posted 1 day ago
Posted 1 day ago
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2,106+ Reviews
Head of Technology Retail & Partnerships
Key Responsibilities
Strategic Technology Leadership
- Own the technology vision and roadmap for the retail loans and partnerships business, ensuring alignment with overall NBFC strategy and an AI-first approach.
- Champion the adoption of AI, automation, and advanced analytics in all technology initiatives.
- Drive digital transformation and modernization of legacy systems to deliver best-in-class customer and partner experiences.
End-to-End Delivery & Support
- Lead the design, development, deployment, and support of technology solutions for retail lending and partnership channels, with AI-driven automation and analytics at the core.
- Ensure robust, scalable, and secure platforms that meet business needs and regulatory requirements.
- Oversee incident management, service delivery, and continuous improvement for all technology assets in the portfolio.
Business Partnership & Stakeholder Management
- Work closely with business leaders, product managers, and cross-functional teams to identify, analyze, and prioritize technology solutions, always seeking opportunities to leverage AI for business value.
- Translate business objectives into actionable technology initiatives, ensuring traceability and measurable outcomes.
- Act as the single point of contact for business stakeholders on all technology matters related to retail and partnerships.
Vendor & Partner Ecosystem Management
- Build and manage relationships with a diverse set of technology vendors and partners to accelerate delivery and innovation, with a focus on AI-enabled solutions.
- Negotiate contracts, monitor performance, and ensure vendors deliver high-quality solutions on time and within budget.
- Foster a collaborative ecosystem that leverages external expertise while maintaining strong internal governance.
Team Leadership & Talent Development
- Lead, mentor, and inspire a dedicated technology team, fostering a culture of excellence, agility, and continuous learning with a strong focus on AI skills and innovation.
- Establish best practices in software development, quality assurance, and project management.
- Drive talent development, succession planning, and high engagement within the technology organization.
Compliance, Security & Quality Assurance
- Ensure all technology solutions comply with regulatory standards (e.g., RBI guidelines, data privacy, and security).
- Oversee quality assurance, user acceptance testing, and solution validation to confirm alignment with business intent.
Eligibility Criteria:
Experience: 15+ years in technology roles within NBFCs or financial services, with at least 5 years in a senior leadership position overseeing large-scale delivery and vendor management.
Education: Bachelor's or Master's degree in Engineering, Information Technology, or related field. MBA preferred.
Skills & Competencies:
- Deep expertise in retail lending, partnership models, and NBFC credit workflows.
- Proven track record in leading digital transformation and AI-driven initiatives.
- Strong vendor management, negotiation, and partnership-building skills.
- Experience with cloud-native architectures, microservices, and integration frameworks.
- Excellent communication, stakeholder management, and strategic thinking abilities.
- Familiarity with agile and hybrid project methodologies.
- Knowledge of regulatory, data privacy and security requirements relevant to NBFCs.
- Entrepreneurial mindset and a can-do attitude.
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