Description:

Job Title: Delivery Manager

Experience: 19 - 25 Years

Location: Hyderabad

Work Mode: Hybrid

Employment Type: Full-Time

Notice Period: Immediate to 15 Days

Job Overview:

We are seeking an experienced Delivery Manager to lead multiple large-scale, complex, and specialized competency-based projects. The ideal candidate will be responsible for ensuring delivery excellence, driving strategic and tactical project management, and maintaining strong customer relationships. This role requires a combination of leadership, technical acumen, and stakeholder management skills to deliver high-quality solutions that meet customer expectations.

Key Responsibilities:

Project & Delivery Management:

- Manage multiple large-scale, complex customer projects with a focus on delivery responsibility and excellence.

- Develop and implement strategies aligned with organizational goals and project objectives.

- Ensure timely completion of programs within budget and scope, maintaining quality and functionality standards.

- Create and maintain program-level dashboards to monitor project progress and performance.

- Oversee contract management, ensuring profitability and adherence to contractual terms across projects.

Customer Engagement & Relationship Management:

- Interface with customers at a strategic level, addressing current and forecasted project needs proactively.

- Contribute to relationship management, influencing customer perception positively and driving account growth.

- Ensure customer feedback processes are completed on time, and issues are addressed promptly.

Leadership & Team Management:

- Provide overall guidance and mentorship to project teams, promoting teamwork, motivation, and professional growth.

- Conduct regular reviews with stakeholders to ensure consistent implementation of strategies.

- Ensure skill development and certification for team members as needed.

- Act as a technical mentor and coach, assessing and developing team capabilities across multiple levels.

- Manage conflicts effectively and maintain a high-performing, cohesive team environment.

Process Improvement & Knowledge Management:

- Lead organization-wide initiatives such as knowledge sharing, innovation, and process improvements.

- Ensure best practices are documented and integrated into standard operating procedures.

- Oversee post-project reviews and knowledge management activities, ensuring lessons learned are captured and applied.

Thought Leadership & Brand Building:

- Provide thought leadership in professional networks and contribute to the organizations brand positioning.

- Align cross-functional teams to create an effective value chain for customers.

Key Skills & Requirements:

Mandatory Skills: Appian Advanced - 3

- Strong experience in delivery management of large-scale and complex projects.

- Proven ability in strategic planning, tactical execution, and risk management.

- Excellent stakeholder management and customer engagement skills.

- Strong leadership and mentoring experience with the ability to manage multi-level teams.

- Experience in contract and profitability management.

- Excellent communication, analytical, and problem-solving skills.

- Ability to implement process improvements and knowledge management practices.