- Lead large, complex client accounts and engage internal and external stakeholders from implementation to ongoing administration.

- Manage all aspects of ongoing delivery while serving as a liaison between internal teams and client contacts.

Responsibilities:

- Lead delivery of administrative services for large and complex client accounts, ensuring project deliverables are completed on time or proactively communicate status if deadlines may be missed.

- Communicate and consult with clients on issues, legislative changes, and other service delivery functions using a consultative approach.

- Keep internal and external stakeholders informed of progress and issues on the account continuously.

-Ensure all tasks are documented according to internal guidelines and proactively updated in internal tracking tools to meet deliverable dates.

- Collaborate across internal teams by facilitating issue review, solution identification, problem resolution, and delivery of results for clients.

- Use root cause analysis tools to evaluate escalated issues and share information with leadership and peers in case of global client impacts.

- Draft, maintain, and communicate work orders for client requests; estimate work effort and tasks across cross-functional teams.

- Ensure scope, assumptions, and fees are documented correctly and obtain internal approvals before client submission.

- Review monthly invoices for accuracy, including client fee schedules, out-of-scope items, and revenue recognition.

- Analyze and interpret all client materials used for benefit administration to ensure currency and quality standards.

- Lead internal requirements documentation creation, ensuring benefit-related materials are consistent with client specifications and professionally prepared.

- Lead the annual enrollment process, including reviewing plan design changes, updating requirement documents, making site updates, creating and executing test plans, and completing other project plan tasks.

- Identify training opportunities and suggest process improvements to streamline ongoing delivery.

- Perform additional tasks as assigned to support clients in delivering administrative services.

Skills:

- Self-starter with a proactive approach to problem-solving and coordination between clients and internal stakeholders.

- Expertise in front-end technologies: HTML, CSS, and JavaScript (mandatory).

- Knowledge of at least one server-side language and REST/SOAP APIs (mandatory).

- Ability to monitor current processes using SQL queries to ensure proper functioning.

- Experience in product development domain is a plus.

- Familiarity and experience working in Agile methodologies.

- Exposure to client discussions, incident resolution, new development, change request estimation, and solution proposals.

- Strong problem-solving and troubleshooting capabilities critical to success.

- Good understanding of software technologies, SDLC processes, and project management tools.

- Knowledge of costing techniques for software projects.

- Experience in Business Analyst role is a plus, including willingness to participate in software requirements discussions with clients