HeapTrace - Head - Human Resources

Job Description: Head of Human Resources (HR Head)

Position Overview:

We are seeking a highly experienced and strategic Head of Human Resources (HR Head) to lead and manage the HR function across the organization.

The HR Head will play a pivotal role in employee retention, grievance resolution, policy enforcement, and people strategy alignment.

The role also extends to overseeing Training & Development (T&D), managing the Performance Management System (PMS), and supporting project coordination when required, ensuring HR remains an active enabler of business success.

Key Responsibilities

Strategic HR Leadership

- Develop and execute HR strategies aligned with organizational goals and expansion plans.

- Partner with leadership to drive organizational development, succession planning, and workforce scalability.

Talent Acquisition & Retention

- Lead recruitment, selection, and onboarding processes.

- Design and implement employee retention strategies to minimize attrition.

- Drive career progression frameworks, mentorship programs, and succession planning.

Employee Engagement & Grievance Management

- Foster a culture of transparency, trust, and accountability.

- Establish and manage grievance redressal mechanisms to resolve conflicts fairly and promptly.

- Serve as mediator in escalated employee relations matters.

Policy Enforcement & Compliance

- Draft, update, and enforce HR policies in line with Indian labor laws.

- Educate managers and employees on policy awareness and compliance.

- Monitor adherence to leave, attendance, appraisal, and disciplinary policies.

- Ensure legal and ethical handling of disciplinary actions.

Training & Development (T&D)

- Oversee training needs identification, planning, and execution across departments.

- Partner with Capability Building & Performance (CBP) division to deliver technical, leadership, and soft skills training.

- Track training effectiveness through TalentLMS and other tools.

Performance Management System (PMS)

- Manage company-wide PMS processes through Keka PMS.

- Ensure fair, transparent, and measurable performance evaluations.

- Link performance outcomes with variable pay, recognition, and promotions.

Project Coordination (as required)

- Act as a Project Coordinator for HR-linked or cross-functional initiatives.

- Support planning, tracking, and execution of special HR projects or organizational initiatives.

- Collaborate with delivery and operations teams to ensure smooth execution of HRbusiness aligned projects.

Compensation & Benefits

- Design competitive compensation and benefits structures.

- Manage payroll, statutory compliance, incentives, and performance variable payouts.

- Benchmark salary structures against industry standards to support retention.

Qualifications

- Masters degree in Human Resources, Business Administration, or related field.

- 12+ years of progressive HR experience, with at least 5 years in a leadership capacity.

- Strong knowledge of Indian labor laws, compliance frameworks, PMS, and T&D.

- Experience in IT/Technology services preferred.

- Excellent stakeholder management and communication skills.

Skills & Competencies

- Strategic thinker with execution excellence.

- Expertise in retention, grievance handling, T&D, and PMS.

- Strong project coordination and cross-functional leadership.

- Proficiency in HRMS, PMS, LMS, and data-driven decision-making.

- High integrity, confidentiality, and professionalism.