About HealthAsyst HealthAsyst is a leading technology company based out of Bangalore India focusing on the US healthcare market with a product and services portfolio. HealthAsyst IT services division offers a whole gamut of software services, helping clients effectively address their operational challenges. The services include product engineering, maintenance, quality assurance, custom development, implementation &amp; healthcare integration. The product division of HealthAsyst partners with leading EHR, PMS, and RIS vendors to provide cutting-edge patient engagement solutions to small and large provider group in the US market. url: http://www.healthasyst.com/ Position :- Implementation Project Manager Department Professional Services - Product Division Location - Bangalore Reports to Head, Professional services /VP Delivery Job Objective The implementation project manager is responsible for project management of the implementation of HealthAsyst products with a strong focus on customer satisfaction. Responsibilities Project Management : - Prepare and manage project plans, identify risks and dependencies for implementation. Lead the implementation effort for assigned customers. - Ensure the project is implemented on time within contractual obligations and regulatory requirements. - Responsible for scope management and change management. - Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation. - Be an escalation point for the implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks. - Communicate status to senior management and customers regularly. - Should have the ability to manage multiple implementations in parallel for various customers. Offshore coordination : - Work closely with offshore based development and implementation teams to ensure project is going on track and any risks are mitigated well. - Customizing/configuring product workflows - most part of it will be done by the offshore implementation team but must have a good knowledge of it himself/herself as well. Training : - Provide onsite or remote training to end users during UAT or during/after implementation (end to end training). Also organise training for customers leveraging offshore training resources as required. Domain expertise : - A very good understanding of US healthcare industry, specifically ambulatory practices: Should be able to discuss /understand the customer-specific workflows different specialties and provide inputs to the offshore implementation team. Process orientation : - Understand the product implementation cycle thoroughly and provide ideas for optimising the processes on an ongoing basis to ensure it is streamlined and most efficient. Customer relationship : - Monitor health indicators report for various customers and identify if there are any challenges in usage of the product. - Understand the support tickets of the customer and make sure the right priority is given after discussion with the customer. - Ensure customer satisfaction is high in terms of implementation and support. - Work closely with the sales team to understand and update on customer satisfaction. - Help the customer get an assessment on the Return on Investment from the product implemented. - Work location &amp; Travel involved. Bangalore- there will be a lot of travel (up to 50%) to customer locations for workshops, meetings, hand holding or training. Key success factors : - Deep understanding of US Healthcare domain (EHRs/PMSs, EDI transactions, payments, etc) knowledge of processes followed in practices/hospitals) - Good knowledge of healthcare interfaces - Good understanding of HIPPA and other healthcare security standards - Excellent communications and interpersonal skills. - Experience to manage multiple clients and projects simultaneously. - Excellent presentation skills - Ability to understand the product very well and end to end workflows that are supported by HealthAsyst products. - Ability to work with a globally distributed team - Ability to work with people at all levels of a customer's organization - Ability to manage customer expectations, organize and manage workshops for implementation, and ability to guide/handle end users - Troubleshooting customer issues is desirable - Ability to train users Education / Experience/ Knowledge and Skill requirements - Master of Health Administration (MHA) or a Degree in Nursing, or any other relevant equivalent in healthcare from a reputed institution - 12+ years of experience with at least 5 years managing multiple project teams. Desirable Managerial Skills and Competencies - Collaboration Skills - Business perspective - Flexibility - Adaptability - Relationship management and networking - Cultural alignment

Bangalore

HealthAsyst - Implementation Project Manager 

Job Description for HealthAsyst - Implementation Project Manager  in Health Asyst Private Limited in  Bangalore for (10-20) years of experience. Apply Now!