Healofy Reviews by Employees

About the Role - We are looking for a customer experience Specialist to Head of Customer Experience at Healofy. Responsibilities: - Building world-class experience for users at all touch points at all stages of the journey - Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements - from purchase to unboxing(packaging, messaging, etc.) and product return to customer support. - Track Customer Experience across different channels and touchpoints - Coordinating with Product, Supply, marketing, and sales teams to enhance customer services and brand awareness - Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities. - Identifying customer needs and taking proactive steps to maintain positive experiences. - Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. - Analyzing customer feedback on product ranges and new releases, as well as preparing reports - Performing product tests, evaluating after-sales and support services, and facilitating improvements. - Documenting processes and logging technical issues, as well as customer compliments and complaints. - Keeping informed of industry trends and new CRM technologies Basic Qualifications: - Bachelors or Masters Degree in a relevant stream - At least three years of experience in building customer experience at a significant scale is a B2C or C2C setups - Attention to detail and keen eye to customer's voice - Strong communication and managerial skills with a customer-centric approach - Knowledge of online customer engagement platforms and channels - Ability to work with multiple stakeholders and coordinate accordingly - Exposure to e-commerce customer grievance handling is highly desired - Must have to lead a team of 10+ members - Data handling with Excel and SQL/Metabase, - Should have know-how about CRM tools (Freshdesk, etc) Read our story in the media: https://inc42.com/flash-feed/healofy-fbstart-2/ https://inc42.com/buzz/parenting-social-network-startup-healofy-raises-1-mn-seed-funding-omidyar-network/ https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/ https://www.indianweb2.com/2019/09/26/healofy-awarded-indias-greatest-brand-2018-2019-healthcare-industry/ https://www.adgully.com/healofy-india-s-largest-and-faster-growing-women-s-social-network-goes-vernacular-88788.html https://www.business-standard.com/article/companies/japan-s-m-s-partners-invests-unrevealed-sum-in-women-social-network-healofy-119102201171_1.html

Bangalore

 Healofy - Head/Specialist - Customer Experience  

Job Description for  Healofy - Head/Specialist - Customer Experience   in Healofy in  Bangalore for (3-10) years of experience. Apply Now!