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Position: Head Visual Merchandising & Customer Experience Reporting to: Head - Marketing Location: Bangalore Qualification: Full time MBA with 10+ years of experience, Must have handled retail Visual Merchandising, customer Experience and Store opening Job Purpose: To support the retail vertical by marketing the stores, driving superlative customer experiences, executing new store openings, and aiding in achieving channel sales and growth objectives. Key Job Responsibilities: Exclusive Store Marketing: - Drive the store central marketing calendar aligning with the brand calendar across ATL and Digital mediums. - Implement local store marketing objectives through BTL activations and hyperlocal marketing strategies. - Oversee in-store visual merchandising, planogramming, product communication, and display requirements. - Manage the company's Xclusive channel advertising and promotions budget. Customer Experience: - Implement customer delight initiatives through brand alliances in gift cards, payment solutions, and EMI options. - Enhance customer engagement and experience through Loyalty Programs, Endless Aisle, WhatsApp commerce, and data-driven omnichannel communication flows. - Improve store experience through Customer Feedback, service metrics, and Store Audits. - Support strategic planning and business process setup through process improvements (automation) and monitoring to foster a conducive culture for growth. - Drive store and team learning objectives through E-Learning and Classroom Training sessions. - Conduct regular market visits to gather market intelligence and feedback from stores and the retail team. New Store Opening: - Provide design support for all FOFO (Franchise Owned Franchise Operated) stores and ensure customer experience standards are maintained. - Project manage all Company store openings, including recee, design, BOQ (Bill of Quantities), Capex, vendor finalization, kick-off, supervision, payments, handover, and asset register. - Maintain store standards at all Company stores and drive revamp and renovation projects as required to upgrade the store shopping experience. - Manage the company store capex budget and ensure timely and cost-effective execution with the help of vendors and internal team members.

Bangalore

Head - Visual Merchandising & Customer Experience - Store 

Job Description for Head - Visual Merchandising & Customer Experience - Store  in ABC Consultants in  Bangalore for (10-12) years of experience. Apply Now!

Head - Visual Merchandising & Customer Experience - Store  | iimjobs.com