Head - Transformation - GCC

Key Responsibilities:

GCC Transformation Strategy:

- Define and execute the SSC-to-GCC transformation roadmap.

- Develop future-state operating models aligned with business objectives.

- Identify opportunities to expand from transactional services to value-added capabilities.

Organizational & Cultural Transformation:

- Drive cultural change and foster a growth mindset across the organization.

- Challenge legacy practices and promote innovation, agility, and continuous learning.

- Act as a change champion and influence leadership behaviors.

Transformation Governance:

- Establish governance frameworks, transformation KPIs, and review mechanisms.

- Monitor progress and ensure accountability across transformation initiatives.

- Drive alignment across business leaders, functional teams, and executive stakeholders.

Digital & Technology Enablement:

- Drive adoption of automation, analytics, AI, and emerging technologies.

- Partner with technology teams to identify transformation opportunities.

- Enable modernization of processes and service delivery models.

Stakeholder Management:

- Partner closely with CXOs, Business Heads, and GCC leadership.

- Build credibility and position the GCC as a strategic business partner.

Candidate Profile:

Experience:

- 15+ years of experience in Shared Services, GCC, GBS, or enterprise transformation environments.

- Proven experience leading large-scale SSC-to-GCC or operating model transformations.

- Experience in consulting, GCC leadership, or transformation roles preferred.

Competencies:

- Strategic thinking with strong execution capability.

- Exceptional stakeholder management and influencing skills.

- Change management and organizational transformation expertise.

- Strong understanding of AI, automation, analytics, and future-of-work trends.

- Ability to operate in ambiguity and build new capabilities.

Success Measures:

- Successful implementation of GCC operating model.

- Measurable business value from transformation initiatives.

- Enhanced organizational agility and capability maturity.

- Increased adoption of digital and automation solutions.

- Strong stakeholder satisfaction and business partnership.