Head - Technical Services Support - International Trip Operations - Aviation Industry

We're Hiring: TSS Head Commercial Aviation

Location: Gurugram, India

Business Unit: Trip Support Services

Shift: Rotational | 24/7 Operations

Reporting To: TSS Director / CEO

Experience: 15+ years

Industry: Aviation (mandatory)

About the Role:

Were looking for a highly experienced and dynamic leader from the aviation industry to head our Technical Support Services (TSS) vertical. This is a mission-critical role within our 24/7 operations team, responsible for managing international trip support, ensuring regulatory compliance, leading workforce strategy, and driving team performance.

Key Responsibilities:

- Lead day-to-day international trip support operations

- Develop and manage workforce plans, schedules, and training programs

- Ensure full compliance with aviation regulations and internal policies

- Drive service quality through data-driven performance metrics

- Mentor and develop team members through structured IDPs and feedback

- Oversee recruitment, talent development, and succession planning

- Cultivate a collaborative, high-performance team culture

Ideal Candidate Profile:

- 15+ years of experience in aviation/travel operations (aviation industry is a must)

- Proven track record in managing large, high-performing teams

- Expertise in performance management and quality assurance

- Excellent communication, leadership, and decision-making skills

- Comfortable working in a 24/7 operational environment

- DGCA certification is a strong advantage

Additional Information:

Open, team-based office environment

Rotational shifts (24/7/365)

Occasional international travel ( 5%)