Role Purpose

The Head - Global Talent Acquisition will lead and scale end-to-end hiring across global geographies, with a strong focus on ITES and technology-enabled services. The role is responsible for designing and executing scalable hiring strategies, managing leadership and niche hiring, and driving TA transformation through metrics, projects, and employer branding initiatives.

Key Responsibilities

Global Hiring Leadership

- Own and deliver 300-350 hires annually across multiple geographies (India, APAC, EMEA, US, LATAM as applicable).

- Lead end-to-end recruitment lifecycle - workforce planning, sourcing, assessment, offer management, onboarding, and stakeholder closure.

- Manage hiring across ITES, Digital, Analytics, Engineering, Product, and Corporate functions.

Strategy & Scalable Hiring Models

- Design and implement scalable hiring strategies aligned with business growth plans.

- Build strong talent pipelines for critical and future-ready skills.

- Drive cost optimization, vendor rationalization, and effective sourcing mix (direct, referrals, vendors, global hiring partners).

Leadership & Niche Hiring

- Personally drive leadership, senior, and niche hiring across geographies.

- Partner closely with CXOs, Business Heads, and Global Delivery Leaders on workforce planning and succession needs.

TA Projects & Process Excellence

Lead TA transformation initiatives including:

- ATS optimization and process automation

- Campus & early career hiring programs

Diversity hiring initiatives

- Global mobility and cross-border hiring frameworks

- Establish best-in-class recruitment processes and governance.

Metrics, Analytics & Governance

- Define and track TA metrics - TAT, cost per hire, quality of hire, source effectiveness, offer-to-join ratio.

- Use data-driven insights to improve hiring efficiency and predict talent needs.

- Present regular hiring dashboards and insights to leadership.

Employer Branding & Market Positioning

- Strengthen employer branding through social media, digital platforms, career pages, and employee advocacy.

- Collaborate with Marketing and Communications to position the organization as an employer of choice in global markets.

Team Leadership

- Lead, coach, and develop a high-performing TA team of 7 members.

- Set clear KRAs, performance metrics, and capability-building plans.

- Foster a culture of ownership, speed, quality, and continuous improvement.