Head - Supply Chain Operations

Description:

- Build a Scalable, Future-Ready Omni-Channel Supply Chain

- Create an agile, tech-enabled supply chain that seamlessly serves Retail, E-commerce, Vet Care, and Grooming with high availability, speed, and accuracy.

2. Strengthen Procurement & Vendor Ecosystem:

- Develop a cost-efficient, quality-driven procurement frameworkoptimising vendor partnerships, negotiating better margins, and ensuring consistent supply for all business lines.

3. Improve Inventory Health & Working Capital Efficiency:

- Drive intelligent demand forecasting, replenishment, and ageing control to minimise dead stock, reduce holding costs, and achieve superior inventory turns.

4. Enhance Fulfilment Speed & Logistics Capability:

- Upgrade national logistics and last-mile delivery capabilities - reducing cost-to-serve while improving delivery promise, OTIF, and customer satisfaction.

5. Drive Operational Excellence Across Retail & E-Commerce:

- Ensure robust SOPs, standardised processes, and best practices across stores, grooming centres, vet clinics, and fulfilment hubs for consistent service quality.

6. Lead Technology & Automation Initiatives:

- Leverage WMS, OMS, NetSuite, analytics, and automation to improve visibility, accuracy, and decision-making across the value chain.

7. Enable Business Expansion & New Store Openings:

- Support rapid expansion with operational readiness, inventory planning, supply alignment, and cost-efficient set-up of new cities and centres.